Residential Program Manager

PathWays of Southwestern Pennsylvania; Washington (Washington County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Generous PTO, Vacation & Sick Time

Paid Holidays

Employer-Paid Life Insurance

403(b) Retirement Plan

FREE EAP Services

Employee Referral Incentives

Employee Discounts

Company-Paid Training

Job summary

PathWays of Southwestern Pennsylvania is seeking a Residential Program Manager to oversee the day-to-day operations of its 24/7 residential homes serving adults with intellectual disabilities. This leadership role ensures high-quality, person-centered supports in a safe, respectful environment.

You will supervise Home Coordinators and Direct Support Professionals, document performance meetings, and ensure licensing, regulatory, and quality standards are met.

Qualifications

• Requires Associate’s or Bachelor’s degree OR four years of Human Services/Direct Care experience
• 3–5 years of experience in a Human Services agency
• Experience supporting individuals with intellectual disabilities in a residential/group home setting preferred
• Previous supervisory experience preferred

Responsibilities

• Oversee daily operations of assigned residential programs, including staffing, program funds, and physical sites
• Supervise, coach, and support Home Coordinators and Direct Support Professionals
• Conduct and document regular developmental meetings focused on performance, problem-solving, service quality, and professional growth
• Ensure compliance with all licensing, regulatory, and quality assurance requirements
• Perform routine inspections of residential properties and review individual care documentation
• Manage incidents thoroughly and per agency policy and regulatory requirements
• Maintain consistent clinical, health, wellness, and nutritional standards
• Ensure all required documentation for individuals, staff, and homes is accurate and completed on time
• Promote a culture where individual safety and well-being are top priorities
• Participate in interdisciplinary teams, including ISP implementation, behavior support plans, and clinical initiatives
• Enforce PathWays policies and procedures, DHS/HUD/OSHA/HIPAA regulations
• Build a culture of compassionate, person-centered care

Skills

Supervisory leadership

Staff coaching

Education

Associate degree

Bachelor’s degree

Job description

Brief Description

Lead With Purpose. Make an Impact. Grow Your Career.

PathWays is seeking a Residential Program Manager to join our Residential Services team. This leadership role oversees the day-to-day operations of our 24/7 residential homes serving adults with intellectual disabilities. You’ll play a vital role in ensuring individuals receive high-quality, person-centered supports in a safe, respectful, and empowering environment.

Why Work at PathWays?

Comprehensive Benefits Package

• Medical, Dental & Vision Insurance (Effective the 1st of the month following hire)
• Generous PTO, Vacation & Sick Time (Accrues after 90 days)
• Paid Holidays
• Employer-Paid Life Insurance
• 403(b) Retirement Plan
• FREE EAP Services
• Employee Referral Incentives
• Employee Discounts (AT&T, Planet Fitness, Loan Forgiveness programs, and more)
• Company-Paid Training (CPR, Medication Administration, Certified Investigator, and more)

What You’ll Do As a Residential Program Manager

• Oversee daily operations of assigned residential programs, including staffing, program funds, and physical sites
• Supervise, coach, and support Home Coordinators and Direct Support Professionals
• Conduct and document regular developmental meetings focused on performance, problem-solving, service quality, and professional growth
• Ensure compliance with all licensing, regulatory, and quality assurance requirements
• Perform routine inspections of residential properties and review individual care documentation
• Manage incidents thoroughly and in accordance with agency policy and regulatory requirements
• Maintain consistent clinical, health, wellness, and nutritional standards
• Ensure all required documentation for individuals, staff, and homes is accurate and completed on time
• Promote a culture where individual safety and well-being are always the top priority
• Participate in interdisciplinary teams, including implementation of ISPs, behavior support plans, and clinical initiatives
• Enforce PathWays policies and procedures, along with DHS, HUD, OSHA, and HIPAA regulations

Career Development at PathWays

We don’t just support the people in our care — we support your growth too.

PathWays offers the National Alliance for Direct Support Professionals (NADSP) Certification Program, including the Front-Line Supervisor Certification.

• Gain meaningful professional development opportunities
• Earn a $1.50/hour pay increase with certification
• Your dedication and leadership are recognized and rewarded

Your impact here goes far beyond a paycheck — it builds a meaningful career.

Requirements

What You’ll Need

• Associate’s or Bachelor’s degree required OR
• In lieu of a degree, a minimum of four (4) years of Human Services or Direct Care experience
• 3–5 years of experience in a Human Services agency
• Experience supporting individuals with intellectual disabilities in a residential/group home setting preferred
• Previous supervisory experience preferred

Licensing & Certifications

• Valid driver’s license required; must be maintained throughout employment
• Personal auto insurance required and must meet PathWays eligibility
• Ability to operate agency vehicles, including passenger vans/minibuses
• Must obtain and maintain:
• CPR/First Aid
• ODP Medication Administration
• Certified Investigator
• HUD Property Manager certification

Physical & Additional Requirements

• Must be at least 18 years of age
• Successful completion of criminal background checks
• Pre-employment physical and TB test
• Ability to lift up to 30 pounds independently; heavier lifting requires team assistance
• Ability to assist individuals with transfers, toileting, and physical support needs
• Ability to participate in approved physical management techniques
• Frequent travel by personal or agency vehicle; work in varying weather conditions
• Ability to stand, walk, bend, kneel, lift, push, pull, reach, and perform repetitive motion
• Normal range of vision and hearing required

Build a Career That Matters

If you’re ready to turn your passion for helping others into a meaningful career, PathWays is the place for you. Join a team that values compassion, professionalism, and person-centered care.

PathWays is proud to be an Equal Opportunity Employer. We value the unique experiences and perspectives that every person brings to our team. In accordance with the Americans with Disabilities Act (ADA), PathWays provides reasonable accommodations to qualified individuals with disabilities. We encourage prospective and current employees to discuss any accommodation needs so we can create a supportive, accessible, and empowering workplace for everyone. If you are in need of an accommodation, please reach out to use at 724.225.8145 or email us at [e-mail]