Developmental Disabilities Home Manager

ViaQuest, Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Medical, vision, dental, disability &

Job summary

ViaQuest, Inc. in Indianapolis is seeking a Team Lead/Home Manager to supervise Direct Support Professionals and coordinate services for individuals in community-based programs.

The role requires strong supervision, exceptional communication, and the ability to manage schedules, training, and collaboration with the service team to ensure quality care. This is a full-time position with on-call responsibilities and robust benefits.

Qualifications

• High school diploma/GED is required.
• Supervisory or management experience preferred.
• Strong customer service and communication abilities.

Responsibilities

• Coordinate and manage all services and supports for individuals served, including medical appointments and household management.
• Use behavioral health interventions to improve outcomes.
• Develop and implement behavior support strategies and train staff.
• Collaborate with the service team to ensure strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to provide appropriate services for all shifts.
• Provide excellent customer service to individuals served, families/guardians, the county board, and the service team.

Skills

Supervisory experience

Customer service

Communication skills

Time-management

Education

High school diploma or GED

Job description

Team Lead/ Home Manager

A Great Opportunity / Full Time / On Call Required

Through a wide range of innovative services referred to as ViaQuest's Circle of Care, our skilled, dedicated employees ensure that the people we serve are active participants in their own care. At ViaQuest Community Solutions we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements

• High school diploma/GED
• Previous DSP supervision preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Paid-time off.
• Employee referral bonus program.

About ViaQuest And Insights Residential Services

To learn more about ViaQuest and Insights Residential Services please visit

http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/

Do you have questions?

Email us at [e-mail]