Residential Program Leader — People-Centered & Compliance

Gateway Special Recreation Association; Elmhurst (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Paid holidays

Life insurance

Employee Assistance Program (EAP)

Professional development & leadership

Mileage reimbursement

Career growth opportunities

Job summary

Ray Graham Association seeks an experienced Residential Coordinator to provide operational leadership for our Community Living Resources residential program. The role oversees 10–12 homes, supervising Lead DSPs and coordinating with Residential Supervisors and QIDPs to deliver person-centered supports.

The ideal candidate will coach teams, ensure DHS and HCBS compliance, and promote meaningful outcomes for adults with IDs/AD. Travel between locations and on-call duties are expected.

Qualifications

• High School Diploma or GED required.
• Experience supervising direct support staff preferred.
• Strong leadership and coaching skills essential.
• Knowledge of Illinois DHS regulations and HCBS settings is desirable.
• Ability to communicate effectively with families, staff, and partners.

Responsibilities

• Provide leadership and oversight for multiple community residential homes.
• Supervise, mentor, train, and support DSP teams and Residential Supervisors.
• Ensure compliance with DHS rules and licensing standards.
• Monitor medical appointments, medication administration, and safety.
• Review billing, overtime trends, and operational reports; audit as needed.
• Coordinate emergency response and coverage during supervisor absences.
• Support onboarding, driver training, and staff development.
• Collaborate with QIDPs, Medical Coordinators, Transportation, and Maintenance.
• Promote person-centered planning and meaningful community inclusion.
• Maintain relationships with families, guardians, and community partners.

Skills

Leadership

Coaching

Regulatory compliance

People management

Communication

Education

High School Diploma or GED

Tools

Therap

Paylocity

Impruvon

My25

Job description

Ray Graham Association seeks an experienced Residential Coordinator to provide operational leadership for our Community Living Resources residential program. The role oversees 10–12 homes, supervising Lead DSPs and coordinating with Residential Supervisors and QIDPs to deliver person-centered supports.

The ideal candidate will coach teams, ensure DHS and HCBS compliance, and promote meaningful outcomes for adults with IDs/AD. Travel between locations and on-call duties are expected.