Residential Coordinator

Gateway Special Recreation Association; Elmhurst (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Paid holidays

Life insurance

Employee Assistance Program (EAP)

Professional development & leadership

Mileage reimbursement

Career growth opportunities

Job summary

Ray Graham Association seeks an experienced Residential Coordinator to provide operational leadership for our Community Living Resources residential program. The role oversees 10–12 homes, supervising Lead DSPs and coordinating with Residential Supervisors and QIDPs to deliver person-centered supports.

The ideal candidate will coach teams, ensure DHS and HCBS compliance, and promote meaningful outcomes for adults with IDs/AD. Travel between locations and on-call duties are expected.

Qualifications

• High School Diploma or GED required.
• Experience supervising direct support staff preferred.
• Strong leadership and coaching skills essential.
• Knowledge of Illinois DHS regulations and HCBS settings is desirable.
• Ability to communicate effectively with families, staff, and partners.

Responsibilities

• Provide leadership and oversight for multiple community residential homes.
• Supervise, mentor, train, and support DSP teams and Residential Supervisors.
• Ensure compliance with DHS rules and licensing standards.
• Monitor medical appointments, medication administration, and safety.
• Review billing, overtime trends, and operational reports; audit as needed.
• Coordinate emergency response and coverage during supervisor absences.
• Support onboarding, driver training, and staff development.
• Collaborate with QIDPs, Medical Coordinators, Transportation, and Maintenance.
• Promote person-centered planning and meaningful community inclusion.
• Maintain relationships with families, guardians, and community partners.

Skills

Leadership

Coaching

Regulatory compliance

People management

Communication

Education

High School Diploma or GED

Tools

Therap

Paylocity

Impruvon

My25

Job description

Description

Ray Graham Association is seeking an experienced, mission-driven Residential Coordinator to provide operational leadership for our Community Living Resources (CLR) residential program. This leadership position oversees approximately 10–12 community homes, provides direct supervision to Lead Direct Support Professionals (LDSPs), and partners with Residential Supervisors, QIDPs, and agency leadership to ensure exceptional, person-centered supports for adults with intellectual and developmental disabilities.

If you are a collaborative leader who enjoys coaching teams, ensuring regulatory excellence, and helping people live meaningful lives in their communities, we encourage you to apply.

What You'll Do

• Provide leadership and operational oversight for multiple community residential homes.
• Supervise, mentor, train, and support Lead DSPs while providing guidance to Residential Supervisors and DSP teams.
• Ensure compliance with DHS, Rule 115, Rule 116, HCBS, CMS, CQL Person-Centered Excellence standards, and agency policies.
• Monitor medical appointments, documentation, medication administration, environmental safety, and regulatory compliance.
• Review Therap billing, Impruvon medication records, overtime trends, budgets, petty cash, LINK usage, and operational reports.
• Conduct routine audits and ensure timely corrective actions.
• Coordinate emergency response, site coverage, and operational support during Residential Supervisor absences.
• Support onboarding, orientation, driver training, and ongoing staff development.
• Partner with QIDPs, Medical Coordinators, Transportation, Maintenance, and other departments to ensure high-quality services.
• Promote person-centered planning, community inclusion, advocacy, and meaningful outcomes for the people we support.
• Maintain positive relationships with families, guardians, funding agencies, and community partners.

Schedule Expectations

This position is designed to maximize leadership presence across assigned locations and includes flexibility based on program needs.

• Monday-Friday schedule
• Typical hours: 9:00 a.m.–5:30 p.m. or 10:00 a.m.–6:30 p.m.
• Third Shift Coordinator schedules vary and include at least three overnight shifts weekly
• Minimum of one evening each week (until approximately 8:00 p.m.)
• Minimum of two weekend days per month
• Frequent travel between residential homes and Ray Graham locations
• On-call responsibilities and emergency response required

Benefits

Ray Graham Association offers a comprehensive benefits package for eligible employees, including:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with a 3% employer match
• Paid Vacation, Sick, and Personal Time
• Paid Holidays
• Employer-paid Life Insurance
• Employee Assistance Program (EAP)
• Professional Development and Leadership Training
• Mileage Reimbursement for Approved Business Travel
• Opportunities for Career Growth and Advancement

Requirements

• High School Diploma or GED
• Valid Illinois Driver's License with acceptable driving record
• Previous experience providing direct support services
• Previous supervisory experience (1–5 years preferred)
• Strong leadership, organizational, coaching, and communication skills
• Ability to work independently while managing multiple priorities
• Ability to complete required background checks (CANTS, LEADS, Illinois State Police)
• Successful completion of all required agency training

Preferred

• Experience supervising residential services for individuals with intellectual and developmental disabilities
• Knowledge of Illinois DHS regulations, HCBS Settings Rule, CMS requirements, Rule 115, Rule 116, and CQL accreditation standards
• Experience using Therap, Paylocity, Impruvon, My25, and electronic documentation systems
• Familiarity with AFSCME collective bargaining agreements

What Success Looks Like

Successful Residential Coordinators:

• Lead high-performing, person-centered residential teams
• Maintain regulatory and documentation compliance
• Support positive health, safety, and quality outcomes
• Operate homes within budget expectations
• Strengthen employee engagement through coaching and mentorship
• Promote meaningful community inclusion and personal growth for the people supported
• Build strong partnerships with families, staff, and community stakeholders