Residential Supervisor

Gateway Special Recreation Association; Elmhurst (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

3% employer match 403(b)

Generous paid time off

Mileage reimbursement for travel

Job summary

Ray Graham Association is seeking a Residential Supervisor to lead and oversee 2–4 CILA homes, supporting up to 16 individuals with IDD. The role includes supervising DSPs, ensuring person-centered services, and aligning with regulatory standards across multiple sites.

The position requires strong leadership, 3+ years in direct support and supervisory roles, and experience with electronic documentation systems. Travel between homes is expected.

Qualifications

• Minimum 3 years’ experience providing direct support services to people with IDD.
• Leadership, mentoring, or supervisory experience.
• Experience with person-centered service models.

Responsibilities

• Provide direct supervision, coaching, mentoring, and accountability for DSP team members.
• Conduct performance evaluations, observations, coaching sessions, and corrective actions.
• Coordinate onboarding, training, certification, and professional development of team members.
• Maintain staffing coverage and respond to operational needs.
• Ensure compliance with agency policies, licensing regulations, and accreditation standards.
• Promote professionalism, respect, accountability, and excellent customer service.
• Collaborate with coordinators, nursing staff, families, and interdisciplinary teams to ensure quality services.
• Maintain safe, clean, and compliant residential environments.

Skills

Leadership

Coaching

Communication

Team development

Regulatory compliance

Education

High School Diploma or GED

Associate or Bachelor’s degree in related field

Tools

Electronic documentation systems

Job description

Description

The Residential Supervisor provides leadership and operational oversight for 2–4 Community Integrated Living Arrangement (CILA) homes, supporting a caseload of up to 16 people with intellectual/developmental disabilities and directly supervising Direct Support Professional (DSP) team members.

This position is responsible for ensuring high-quality, person-centered services while maintaining compliance with all applicable federal, state, licensing, accreditation, and agency standards, including requirements established by DHS, DCFS, IDPH, BQM, BALC, CQL, CMS, and other regulatory entities.

The Residential Supervisor develops and supports DSP teams through coaching, mentoring, accountability, and performance management while fostering an environment where people with intellectual and developmental disabilities can achieve their personal goals, exercise choice, develop independence, and actively participate in their communities. The position also oversees household operations, staffing, budgets, and agency resources in alignment with Ray Graham Association's mission, values, and strategic priorities.

Schedule Expectations

The Residential Supervisor schedule is designed to provide consistent leadership and support across assigned residential locations.

• Typical schedules are Sunday–Thursday or Tuesday–Saturday, based on program needs.
• Standard work hours are generally 11:00 a.m. – 7:30 p.m., including one later evening each week.
• One workday may be scheduled flexibly for administrative responsibilities with supervisor approval.
• Weekend shifts are primarily first shift but may include second-shift coverage based on operational needs.
• Regular travel between multiple residential homes and other Ray Graham Association locations is required.
• Must be available to adjust work hours for emergencies, staffing needs, on-call responsibilities, meetings, and program operations.

Essential Responsibilities

Leadership & Operations

• Provide direct supervision, coaching, mentoring, and accountability for DSP team members.
• Conduct performance evaluations, observations, coaching sessions, and corrective action in accordance with agency timelines.
• Coordinate onboarding, orientation, training, certification, and professional development of team members.
• Maintain appropriate staffing coverage and respond promptly to operational needs.
• Ensure compliance with agency policies, procedures, licensing regulations, accreditation standards, and contractual requirements.
• Maintain working knowledge of the AFSCME collective bargaining agreement and administer provisions consistently.
• Promote a culture of professionalism, respect, accountability, and excellent customer service.
• Collaborate with Residential Coordinators, QIDPs, nursing staff, families, and interdisciplinary teams to ensure quality services.
• Ensure residential homes remain safe, clean, organized, and compliant with agency standards.

Team Development

• Foster a positive, collaborative, and solution-focused work environment.
• Facilitate monthly team meetings and document required training topics.
• Coach DSPs to promote independent decision-making, leadership development, and professional growth.
• Recognize employee achievements and support engagement initiatives.
• Ensure DSPs are proficient in agency technology, documentation systems, and electronic health records.
• Promote consistent communication and teamwork across assigned homes.

Person-Centered Supports & Advocacy

• Ensure services are delivered according to each person's Individual Service Plan (ISP), goals, preferences, dreams, and desired personal outcomes.
• Promote informed choice, dignity, rights, and self-determination.
• Support meaningful community participation and individualized activities based on personal interests.
• Encourage self-advocation and opportunities for leadership within the community.

Community Partnerships

• Promote community inclusion and development of natural supports.
• Build positive relationships with families, guardians, community agencies, healthcare providers, and external stakeholders.
• Represent Ray Graham Association professionally within the community.
• Support partnerships that enhance opportunities for people receiving services.

Financial & Administrative Responsibilities

• Monitor household budgets and ensure responsible use of agency resources.
• Oversee SNAP benefits, True Link accounts, Divvy purchases, petty cash, and other site financial resources.
• Ensure accurate documentation and timely completion of required reports, billing support, data entry, and administrative deadlines.
• Maintain records that support internal and external audits.
• Monitor inventory, household supplies, and purchasing needs.

Performance Expectations

Successful Residential Supervisors consistently:

• Deliver services aligned with Ray Graham Association's mission and CQL Person-Centered Excellence standards.
• Maintain regulatory, licensing, and accreditation compliance.
• Build engaged, high-performing DSP teams through coaching and accountability.
• Complete evaluations, training, and corrective actions within required timeframes.
• Maintain safe, welcoming, and compliant residential environments.
• Minimize staffing vacancies through proactive scheduling and workforce planning.
• Demonstrate sound fiscal stewardship and budget accountability.
• Submit accurate documentation and administrative reports by established deadlines.
• Support timely Therap documentation, billing oversight, and data accuracy.
• Foster a positive workplace culture where employees and people supported can Reach, Grow, and Achieve.

Benefits

Ray Graham Association offers a competitive total rewards package designed to support the health, financial well-being, and work-life balance of our team members.

Eligible employees may receive:

• Competitive salary
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Voluntary supplemental insurance options
• 403(b) Retirement Plan with a 3% employer match
• Generous paid time off, including vacation, sick, personal, and holiday pay
• Employee Assistance Program (EAP)
• Paid training and professional development opportunities
• Employee referral bonus program
• Mileage reimbursement for approved business travel
• Opportunities for career advancement and leadership development within a mission-driven organization

Requirements

Education

Required

• High School Diploma or GED
• Valid Illinois Driver's License

Preferred

• Associate or bachelor's degree in human services, Social Work, Psychology, Special Education, or a related field.

Required Certifications

• Successfully complete CANTS, LEADS, State Police, and all required background checks.
• Successfully complete all agency-required orientation and training within established timeframes.
• Maintain certifications and training required by Ray Graham Association and applicable regulatory agencies.

Experience

Required

• Minimum of 3 year's experience providing direct support services to people with intellectual and developmental disabilities.
• Previous leadership, mentoring, or supervisory experience.
• Experience working within person-centered service models.

Preferred

• 3–5 years of supervisory experience in residential human services.
• Experience with DHS, IDPH, CQL, HCBS, BALC, Therap, and electronic documentation systems.
• Experience supervising union employees and working within a collective bargaining environment.

Core Competencies

• Leadership and Team Development
• Person-Centered Practices
• Regulatory Compliance
• Coaching and Performance Management
• Communication and Relationship Building
• Conflict Resolution
• Organizational and Time Management
• Financial Accountability
• Critical Thinking and Decision Making
• Technology Proficiency
• Adaptability and Problem Solving
• Commitment to Diversity, Equity, Inclusion, and Belonging

Ray Graham Association is a drug-free workplace. Employment is contingent upon successful completion of all required background checks, pre-employment drug screening, and ongoing compliance with agency policies. Employees may be subject to random drug testing in accordance with agency policy.