Resident Services Lead: Person-Centered Care & Compliance

Attain, Inc.; Orlando (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Apis Services, Inc. seeks a Program Coordinator to manage residential programs serving individuals with developmental disabilities. You will lead staff, ensure quality services, and maintain regulatory compliance while promoting independence and community inclusion.

You will collaborate with families, guardians, and healthcare teams to deliver person-centered care and supervise daily operations, trainings, and meetings across programs.

Qualifications

• Bachelor’s Degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
• Minimum one (1) year of supervisory experience in a community residential or group home setting.
• Current First Aid and CPR Certification required.
• Professional Crisis Management (PCM) Certification required.

Responsibilities

• Oversees daily operation and management of assigned residential programs.
• Maintains staffing levels to meet resident needs and regulatory requirements.
• Ensures a safe, healthy, and supportive home environment.
• Represents person-centered care, dignity, and safety in all services.
• Coordinates and monitors program operations, staff schedules, and coverage.
• Supervises staff, provides coaching, and conducts training and performance feedback.
• Monitors resident health, safety, and coordination of medical appointments.
• Maintains required records and supports QA and compliance activities.

Skills

Leadership

Staff supervision

Communication

Time management

Team collaboration

Problem solving

Education

Bachelor’s Degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field

Minimum one (1) year of supervisory experience in a community residential or group home setting

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Apis Services, Inc. seeks a Program Coordinator to manage residential programs serving individuals with developmental disabilities. You will lead staff, ensure quality services, and maintain regulatory compliance while promoting independence and community inclusion.

You will collaborate with families, guardians, and healthcare teams to deliver person-centered care and supervise daily operations, trainings, and meetings across programs.