Residential Plumbing Technician: Expert Diagnostics

HELP Plumbing, Heating and Air Conditioning

Harrison (OH)

On-site

USD 80,000 - 150,000

Full time

9 hours ago

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Benefits offered by this job

Company vehicle

Tools provided

iPhone

iPad

Uniforms

Medical, dental and vision insurance

401(k) with company match

Company paid life insurance

Paid time off and holidays

Team events and ongoing training

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Service Technician to diagnose and repair residential systems while educating homeowners on options that fit their budget.

You will present Good/Better/Best repair choices, maintain a strong customer focus, and pursue opportunities for system upgrades and preventive maintenance across field sites. A valid license and reliable vehicle are required.

Qualifications

2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
Ability to educate homeowners and present Good, Better, Best repair and replacement options.
Strong customer service, communication, and relationship-building skills.
Identify additional service opportunities while maintaining a customer-first approach.
Knowledge of local plumbing and mechanical codes.
Journeyman plumbing license is a plus.

Responsibilities

Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
Perform repairs in compliance with all local plumbing codes and company quality standards.
Complete accurate estimates, invoices, and service documentation using mobile technology.
Maintain a clean, organized company vehicle and professional appearance.
Participate in ongoing technical and sales training to continually improve your skills and income potential.
Consistently achieve individual performance, customer satisfaction, and sales goals.