Residential Plumbing Service Tech — Customer-First Diagnostics

HELP Plumbing, Heating and Air Conditioning; Forest Park (OH); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Tools

iPhone

iPad

Uniforms

Medical/Dental/Vision insurance

401(k) with company match

Company paid life insurance

Paid time off and holidays

Team events

Ongoing training

Career advancement opportunities

Competitive pay with commissions

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Service Technician to diagnose issues, educate homeowners, and present repair options that fit budgets. You will deliver top workmanship and exceptional customer experiences on every service call.

The role emphasizes on-site field work across residential properties with ongoing training to grow skills and earning potential. A valid driver's license is required, and a journeyman license is a plus.

Qualifications

• 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
• Proven ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Ability to identify additional service opportunities while maintaining a customer-first approach.
• Knowledge of local plumbing and mechanical codes.
• Journeyman plumbing license is a plus.
• Comfortable using tablets and mobile software to complete estimates and service documentation.
• Valid driver's license with a clean driving record.
• Self-motivated, dependable, and able to work collaboratively with team members.
• Committed to delivering exceptional workmanship and an outstanding customer experience on every service call.

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
• Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
• Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
• Perform repairs in compliance with all local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing technical and sales training to continually improve your skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Skills

Diagnostic skills

Customer service

Communication

Education homeowners

Team collaboration

Education

Journeyman plumbing license (bonus)

Tools

Tablets and mobile software

Job description

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Service Technician to diagnose issues, educate homeowners, and present repair options that fit budgets. You will deliver top workmanship and exceptional customer experiences on every service call.

The role emphasizes on-site field work across residential properties with ongoing training to grow skills and earning potential. A valid driver's license is required, and a journeyman license is a plus.