Residential Plumbing Service Technician - Customer-Focused

HELP Plumbing, Heating and Air Conditioning; Fairfield (OH); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

iPhone and iPad

Uniforms

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Company paid life insurance

Paid time off and holidays

Team events

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Technician to diagnose issues, educate homeowners, and present repair options that fit budgets. You will deliver exceptional workmanship, build strong customer relationships, and be rewarded for performance on every service call.

You should have 2+ years of residential plumbing experience, a customer-first mindset, and the ability to identify upsell opportunities while adhering to local codes and company standards.

Qualifications

• 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
• Proven ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Ability to identify additional service opportunities while maintaining a customer-first approach.
• Knowledge of local plumbing and mechanical codes.

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
• Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
• Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
• Perform repairs in compliance with all local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing technical and sales training to continually improve your skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Skills

Residential plumbing

Customer service

Diagnosis & troubleshooting

Education

Journeyman plumbing license

Job description

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Technician to diagnose issues, educate homeowners, and present repair options that fit budgets. You will deliver exceptional workmanship, build strong customer relationships, and be rewarded for performance on every service call.

You should have 2+ years of residential plumbing experience, a customer-first mindset, and the ability to identify upsell opportunities while adhering to local codes and company standards.