Residential Plumbing Dispatch Specialist

Discount Plumbing Rooter Services; Daly City (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Industry Leading Benefits Package

Employee Discounts

Career growth opportunity

Paid Holidays

401(k), IRA

Job summary

Discount Plumbing Rooter Services in Daly City, CA is seeking a reliable Dispatcher to join our team. The role involves scheduling technicians for service calls, managing emergencies, and communicating with customers to provide timely updates and resolutions.

Ideal candidates have 2+ years in dispatch and customer service, with excellent communication and organizational skills. The position requires flexibility to work varying shifts, including evenings and weekends, and a commitment to accurate

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and maintain accuracy.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatch experience

Customer service

Communication skills

Organization

Job description

Discount Plumbing Rooter Services in Daly City, CA is seeking a reliable Dispatcher to join our team. The role involves scheduling technicians for service calls, managing emergencies, and communicating with customers to provide timely updates and resolutions.

Ideal candidates have 2+ years in dispatch and customer service, with excellent communication and organizational skills. The position requires flexibility to work varying shifts, including evenings and weekends, and a commitment to accurate