Dispatcher

Discount Plumbing; Daly City (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Career growth opportunities

Employee discounts

Paid holidays

401(k) IRA

Job summary

Discount Plumbing, a Northern California contractor, seeks a dependable Dispatcher to join our team in Daly City. This role schedules technicians for service calls, maintenance, and emergencies, while updating customers on arrival times and any delays.

The ideal candidate brings 2+ years in dispatch and customer service, with excellent communication and organizational skills. This position offers growth opportunities within a reputable company and a supportive team culture.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatch experience

Customer service

Communication skills

Organizational skills

Job description

Overview

iscount Plumbingis a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture.

We are seeking a hardworking and reliable Dispatcher to join our team. This role is. The ideal candidate will be skilled, great with people, and orginized.

Key Responsibilities

Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.Prioritize service requests based on urgency and technician availability.Monitor and adjust schedules to ensure optimal efficiency and productivity.Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.Provide customers with information about service availability, estimated arrival times, and any potential delays.Follow up with customers to ensure satisfaction and address any further needs or concerns.Inform customers of the status of their service calls and any changes to scheduled appointments.Maintain accurate records of service calls, customer interactions, and technician activities.Enter data into the company's dispatch and customer management systems.Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Qualifications:
It is preferable to have prior experience in dispatching, customer service, in plumbing, service technicians, and electricians2+ years of dispatch experience2+ years of customer service experienceExcellent communication and interpersonal skills.Strong organizational and multitasking abilities.Problem-solving skills and the ability to work under pressure.Attention to detail and accuracy.The capacity to function both individually and collaboratively is essential.Flexibility to work varying shifts, including evenings and weekends if necessary.

What We Offer:

• Medical, Dental, Vision


• Industry Leading Benefits Package


• Employee Discounts


• Career growth opportunity


• Paid Holidays


• 401(k), IRA

Physical Demands:

• Stand/Sit: Must be able to remain in stationary position 50% of the


• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run


• May be required to drive and sit for long periods of time


• May be required to maneuver up to 25 lb. by lifting, carrying or pushing

Pay Transparency:

The starting rate for this opportunity ranges from$18-$20hr.The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience. Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.