Plumbing Service Dispatch Specialist

Discount Plumbing; Daly City (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Career growth opportunities

Employee discounts

Paid holidays

401(k) IRA

Job summary

Discount Plumbing, a Northern California contractor, seeks a dependable Dispatcher to join our team in Daly City. This role schedules technicians for service calls, maintenance, and emergencies, while updating customers on arrival times and any delays.

The ideal candidate brings 2+ years in dispatch and customer service, with excellent communication and organizational skills. This position offers growth opportunities within a reputable company and a supportive team culture.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatch experience

Customer service

Communication skills

Organizational skills

Job description

Discount Plumbing, a Northern California contractor, seeks a dependable Dispatcher to join our team in Daly City. This role schedules technicians for service calls, maintenance, and emergencies, while updating customers on arrival times and any delays.

The ideal candidate brings 2+ years in dispatch and customer service, with excellent communication and organizational skills. This position offers growth opportunities within a reputable company and a supportive team culture.