Residential Operations Lead - Weekend & Staffing

TERI Inc; Oceanside (CA); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Flexible Spending Account (FSA)

403(b) Retirement Savings Plan

Onsite Fitness Center & Wellness

Employee Discounts

Generous Paid Time Off

Job summary

TERI Inc. is seeking a Residential Operations Supervisor in Oceanside, CA to oversee staffing coordination, weekend operations, and supervision across residential homes. The role focuses on leadership, scheduling, QA, and compliance with flexible on-site weekend coverage.

The position supervises DSPs and Weekend Program Managers, ensuring safe, person-centered services and effective incident response. A degree is preferred, with experience in IDD services and residential operations.

Qualifications

• 3+ years of experience working with individuals with IDD preferred.
• 1+ year of supervisory, lead, scheduling, or operational leadership experience in residential or human services preferred.
• Demonstrated knowledge of residential operations, staff scheduling, shift coverage, quality assurance, incident follow-up, and person-centered services.
• Strong leadership, problem-solving, and decision-making skills with the ability to effectively manage staffing challenges and changing operational priorities.
• Ability to work a flexible schedule, including required on-site supervisory coverage on Saturdays and Sundays.
• Associate’s or Bachelor’s degree preferred; equivalent leadership experience in residential services may be considered.

Responsibilities

• Lead residential staffing and scheduling operations, including shift coverage, call-outs, vacancies, leaves, training needs, emergencies, and staffing contingency plans.
• Directly supervise, coach, and develop DSPs, Weekend Program Managers/Leads, and assigned residential staff while supporting performance management and employee accountability.
• Provide on-site weekend leadership across residential homes, conducting visits, verifying coverage, observing operations, and responding to staffing or service concerns in real time.
• Monitor overtime, double-time, premium pay, and staffing patterns while recommending adjustments that balance safe coverage with responsible labor management.
• Provide supervisory direction during incidents, behavioral emergencies, medical concerns, staffing shortages, and other urgent operational situations.
• Conduct quality assurance and compliance follow-up, including documentation reviews, incident reports, chart audits, operational checks, and corrective action tracking.
• Partner with Residential leadership, families, Regional Center representatives, clinical professionals, and other stakeholders to maintain safe, person-centered, and compliant residential services.

Skills

Staff scheduling

Leadership

Problem-solving

Decision-making

Communication

Flexible schedule

IDD operations knowledge

Education

Associate's or Bachelor's degree preferred; equivalent leadership experience

Job description

TERI Inc. is seeking a Residential Operations Supervisor in Oceanside, CA to oversee staffing coordination, weekend operations, and supervision across residential homes. The role focuses on leadership, scheduling, QA, and compliance with flexible on-site weekend coverage.

The position supervises DSPs and Weekend Program Managers, ensuring safe, person-centered services and effective incident response. A degree is preferred, with experience in IDD services and residential operations.