Residential Office Support and Intake Coordinator

Volunteers of America Northern Rockies; Cheyenne (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

Volunteers of America Northern Rockies in Cheyenne, WY is seeking an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. This role is the first point of contact for visitors, handling information and referral relationships.

Work hours are Monday through Friday, 8:00 a.m. to 5 p.m., with on-call duties and up to 25% travel for meetings or community partnerships.

Qualifications

• High School Diploma or GED required.
• Must possess and maintain a valid driver’s license.
• Training certifications (CPR/First Aid, Mental Health First Aid, MANDT) within 30 days.

Responsibilities

• Answer multi-line phone system.
• Schedule clients for appointments.
• Inform clients of required documentation.
• Ensure paperwork and intake/discharge processes are completed.
• Process client contact and insurance information changes.
• Provide administrative support for all written correspondence.
• Process payments from clients.
• Prepare and complete office reports/projects as assigned.

Skills

Phone system

Scheduling

Customer service

Communication

Teamwork

Education

HS Diploma or GED

Tools

Outlook

Word

Excel

MS Office

Job description

Volunteers of America Northern Rockies in Cheyenne, WY is seeking an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. This role is the first point of contact for visitors, handling information and referral relationships.

Work hours are Monday through Friday, 8:00 a.m. to 5 p.m., with on-call duties and up to 25% travel for meetings or community partnerships.