Residential Care Office Support Specialist

Volunteers-of-America; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support in a residential facility. You will be the first point of contact for visitors, coordinate appointments, and handle intake and discharge paperwork with accuracy and care.

Responsibilities include managing multi-line phone systems, processing payments and insurance changes, and supporting the treatment team with documentation and reports.

Qualifications

• Answer multi-line phone system and greet visitors.
• Schedule clients for appointments and manage intake forms.
• Process required documentation for appointments and intake/discharge.
• Maintain and process payments and insurance information changes.

Responsibilities

• Provide administrative support for the clinical team and patients.
• Greet visitors and manage referrals and community relations.
• Prepare and finalize office reports and authorizations.
• Support paperwork and data entry for intake and discharge processes.

Skills

Crisis management

Microsoft Office

Organization

Teamwork

Communication

Servant leadership

Education

High School Diploma or GED

Driver's license

CPR/First Aid

Mental Health First Aid

MANDT Training

Tools

Microsoft Office Suite

Job description

Volunteers of America Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support in a residential facility. You will be the first point of contact for visitors, coordinate appointments, and handle intake and discharge paperwork with accuracy and care.

Responsibilities include managing multi-line phone systems, processing payments and insurance changes, and supporting the treatment team with documentation and reports.