Patient Services Admin Specialist

VOA Northern Rockies; Gillette (WY); On-site; USD 36,000 - 46,000; Full time

Job summary

Volunteers of America Northern Rockies in Gillette, WY is seeking an Office Support Staff to provide administrative and clinical support to patients and the treatment team. You will be the first point of contact for visitors, helping with intake, scheduling, and information, while maintaining positive relationships with referral sources.

This full-time role requires strong communication, basic Microsoft Office skills, and the ability to work with multiple staff and clients.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Certifications (CPR/First Aid, Mental Health First Aid, MANDT) within 30 days of employment will be offered in-house.

Responsibilities

• Answer multi-line phone system.
• Schedule clients for appointments.
• Inform clients of required documentation for appointments.
• Ensure intake/discharge paperwork is completed.
• Process client contact and insurance information changes.
• Provide administrative support for written correspondence.
• Process payments from clients.
• Assist with office reports/projects as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Volunteers of America Northern Rockies in Gillette, WY is seeking an Office Support Staff to provide administrative and clinical support to patients and the treatment team. You will be the first point of contact for visitors, helping with intake, scheduling, and information, while maintaining positive relationships with referral sources.

This full-time role requires strong communication, basic Microsoft Office skills, and the ability to work with multiple staff and clients.