Front Desk & Intake Specialist – Residential Care

VOA Northern Rockies; Cheyenne (WY); On-site; USD 34,000 - 46,000; Full time

Job summary

VOA Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. The role serves as the first point of contact for visitors, delivering information and maintaining positive relationships with referral sources and community partners.

The position operates in a residential facility environment, with standard office equipment and a Monday–Friday schedule.

Qualifications

• High School Diploma or GED required.
• Must possess and maintain a valid driver’s license.
• Must obtain and maintain CPR/First Aid, Mental Health First Aid and MANDT within the first 30 days of employment.

Responsibilities

• Answer multi-line phone system.
• Schedule clients for appointments.
• Inform clients of required documentation for their appointments.
• Ensure patients complete all paperwork and intake/discharge processes.
• Process client contact and insurance information changes.
• Provide administrative support for all written correspondence.
• Process payments from clients.
• Prepare and complete office reports/projects as assigned by supervisor.
• Other duties as assigned.

Skills

Crisis management

Communication skills

Team collaboration

Organization

Work under pressure

Independent and teamwork

Education

High School Diploma or GED

Driver's license

CPR / First Aid

Mental Health First Aid

MANDT

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

VOA Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. The role serves as the first point of contact for visitors, delivering information and maintaining positive relationships with referral sources and community partners.

The position operates in a residential facility environment, with standard office equipment and a Monday–Friday schedule.