Residential Office Support Specialist

VOA Northern Rockies; Cheyenne (WY); On-site; USD 38,000 - 52,000; Full time

Job summary

VOA Northern Rockies is looking for an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. The role serves as the first point of contact for visitors, delivering information and fostering positive relationships with referral sources and community partners.

You will handle phone calls, scheduling, paperwork, intake and discharge processes, and data changes, while producing reports and supporting billing tasks.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Must obtain CPR/First Aid, Mental Health First Aid and MANDT within 30 days.

Responsibilities

• Answer multi-line phone system.
• Schedule clients for appointments.
• Inform clients of required documentation for appointments.
• Ensure patients complete paperwork and intake/discharge processes.
• Process client contact and insurance information changes.
• Provide administrative support for written correspondence.
• Process payments from clients.
• Prepare and complete office reports or projects as assigned.

Skills

Crisis management

Microsoft Office (Outlook, Word, Excel

Organization skills

Teamwork

Communication (oral & written)

Education

High School Diploma or GED

Valid driver’s license

CPR / First Aid

Mental Health First Aid

MANDT

Job description

VOA Northern Rockies is looking for an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. The role serves as the first point of contact for visitors, delivering information and fostering positive relationships with referral sources and community partners.

You will handle phone calls, scheduling, paperwork, intake and discharge processes, and data changes, while producing reports and supporting billing tasks.