Residential Mortgage Origination Specialist

Bank of America; Lakeway (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America in the United States seeks a Mortgage Originator to deliver First Mortgage and HELOC solutions while balancing sales, risk, and client care. The role requires coordinating applications, gathering documents, and maintaining client communication through calls, emails, and messages.

The position emphasizes a SAFE Act compliant environment, in-office collaboration, and weekend/extended-hour flexibility to meet client needs across the life plan.

Qualifications

• Minimum 2 years of mortgage origination experience or equivalent demonstrating the ability to assess client needs and build relationships.
• Actively listens to the client to determine needs and goals and to interact proactively.
• Communicates professionally, effectively, and confidently with clients in person and over the phone.
• Analyses financial and credit data to advise clients on product pricing and guidelines and gather required information.
• Strong customer service skills with the ability to manage the full client end-to-end experience and resolve issues.
• Flexible to work weekends and extended hours as needed.
• Demonstrates compliance with regulatory requirements (SAFE Act) and ethical standards.

Responsibilities

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan.
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank.
• Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities.
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging.
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs.
• Responds to client requests and makes referrals to appropriate internal partners based on client needs.
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

Skills

Client Management

Client Solutions Advisory

Customer and Client Focus

Referral Identification

Risk Management

Client Experience Branding

Credit Documentation Requirements

Credit and Risk Assessment

Pipeline Management

Relationship Building

Education

High School Diploma / GED

Job description

Bank of America in the United States seeks a Mortgage Originator to deliver First Mortgage and HELOC solutions while balancing sales, risk, and client care. The role requires coordinating applications, gathering documents, and maintaining client communication through calls, emails, and messages.

The position emphasizes a SAFE Act compliant environment, in-office collaboration, and weekend/extended-hour flexibility to meet client needs across the life plan.