Residential Mortgage Advisor — Commission-Based

KeyBank; City of Rochester (NY); On-site; USD 18,000 - 25,000; Full time

Job summary

KeyBank in Rochester, NY is seeking a Mortgage Loan Officer to assist clients with residential mortgage origination and to provide analysis and guidance on home lending solutions. The role emphasizes building referrals, meeting sales goals, and maintaining high client satisfaction and loan quality.

You will work in a branch environment 4+ days per week, manage the loan process from application to closing, and stay informed on real estate market trends and KeyBank products.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service mindset and client-facing abilities.
• Proficient in sales and service skills, including prospecting and networking.
• Demonstrate financial acumen with mortgage products and lending solutions.
• Ability to generate new mortgage business and manage the origination process.

Responsibilities

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions per guidelines.
• Provide clients with information about mortgage options, rates, and terms.
• Gather documents and act as primary client contact during the loan process.
• Maintain high standards of client satisfaction and loan quality.

Skills

Customer communication

Sales & referrals

Mortgage knowledge

Financial analysis

Relationship management

Education

Bachelor's Degree in a business-related field or equivalent experience

Job description

KeyBank in Rochester, NY is seeking a Mortgage Loan Officer to assist clients with residential mortgage origination and to provide analysis and guidance on home lending solutions. The role emphasizes building referrals, meeting sales goals, and maintaining high client satisfaction and loan quality.

You will work in a branch environment 4+ days per week, manage the loan process from application to closing, and stay informed on real estate market trends and KeyBank products.