Residential Loan Servicing Specialist

Island Federal Credit Union; Brentwood (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

Island Federal Credit Union in Hauppauge, NY is seeking a full-time Residential Servicer to oversee all residential loan servicing activities, including first mortgages, home equity products, and lines of credit, while supporting Home Lending and Accounting.

You will work across branches, manage escrow accounts, process payoffs, issue adverse action notices, perform quality control, and coordinate with external agencies such as Fannie Mae and the FHA/REML.

Qualifications

• Specialized lending training is required.
• 1–2 years’ experience in financial matters or equivalent
• 5–10 years in commercial lending preferred in a credit union setting

Responsibilities

• Servicing all residential real estate loans including first mortgages and home equity products.
• Utilize BytePro, FICS, DU and related software to support servicing operations.
• Manage escrow accounts, deposits, disbursements, and annual escrow analyses.
• Handle servicing and sale of mortgage loans to external agencies (Fannie Mae, FHLB).
• Perform quality control reviews on originated real estate loans for compliance and accuracy.
• Process reversals of residential loan payments and issue payoffs.
• Ensure issuance of real estate loan satisfactions and adverse action notices.
• Prepare correspondence for Members and external agencies; support mortgage and home equity tasks.
• Cross-sell credit union products to meet Members’ financial needs.
• Work at various branch locations as required.

Skills

Excellent written and oral comms

Excellent organizational skills

Knowledge of loan approval standards

Prioritize and manage multiple tasks

Professional communication

Education

Specialized lending training

Tools

BytePro

FICS

Desktop Underwriter

Job description

Island Federal Credit Union in Hauppauge, NY is seeking a full-time Residential Servicer to oversee all residential loan servicing activities, including first mortgages, home equity products, and lines of credit, while supporting Home Lending and Accounting.

You will work across branches, manage escrow accounts, process payoffs, issue adverse action notices, perform quality control, and coordinate with external agencies such as Fannie Mae and the FHA/REML.