Mortgage & Home Loan Servicing Generalist I

Municipal Credit Union; New York (NY); Presencial; USD 29.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

11 paid holidays

Descripción de la vacante

Municipal Credit Union in New York is seeking a Residential Loan Servicing Generalist I to support the full post-closing lifecycle of residential loans, including mortgage and home equity products, with accuracy and regulatory awareness.

Ideal candidates will have 1–3 years in consumer loan servicing, strong proficiency in Microsoft Office and core servicing platforms, and excellent organizational and communication skills to manage multiple priorities in a fast-paced, member-focused environment.

Formación

• 1–3 years of consumer loan servicing experience, including vehicle loans.
• Proficiency in Microsoft Office and core servicing platforms.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities in a fast-paced, member-centric environment.

Responsabilidades

• Serve as a primary contact for member inquiries related to loan balances, payment history, payoff quotes, and account documentation.
• Prepare and process mortgage loan payoff letters and verification of mortgage requests.
• Respond to member complaints and resolve servicing issues in accordance with MCU’s service standards and SLAs.
• Investigate and resolve credit disputes via E-Oscar.
• Report corrections to credit bureaus in a timely and accurate manner.
• Collaborate with internal teams to ensure compliance with Fair Credit Reporting Act (FCRA) standards.
• Freeze Home Equity Lines of Credit when payoffs are requested and close the Credit Line when the loan is paid off.
• Process satisfactions within related guideline times for mortgages.
• Respond to inquiries and claims related to member insurance and force placed insurance.
• Coordinate with third-party vendors to ensure seamless servicing.
• Adhere to all BSA/AML/OFAC compliance protocols and participate and complete required training ontime.
• Assist members via call queue and overflow support as needed.
• Provide courteous, professional service to internal stakeholders and external partners.

Conocimientos

Loan servicing

MS Office

Communication

Multitasking

Educación

High school diploma or GED

Associate degree preferred

Herramientas

Core servicing platforms

Microsoft Office

Descripción del empleo

Municipal Credit Union in New York is seeking a Residential Loan Servicing Generalist I to support the full post-closing lifecycle of residential loans, including mortgage and home equity products, with accuracy and regulatory awareness.

Ideal candidates will have 1–3 years in consumer loan servicing, strong proficiency in Microsoft Office and core servicing platforms, and excellent organizational and communication skills to manage multiple priorities in a fast-paced, member-focused environment.