Residential Loan Servicing Specialist I

Municipal-Credit-Union; New York (NY); On-site; USD 29,000 - 58,000; Full time

Benefits offered by this job

Attendance bonus

401(k) with 8% match

Overtime eligibility

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible PTO

11 paid holidays

Job summary

Municipal Credit Union (MCU) in New York is hiring a Residential Loan Servicing Generalist I to support the full post-closing lifecycle of residential loans, including mortgage loans, home equity, and HELOCs. You will handle inquiries, payoff letters, and credit reporting in a member-first, compliant manner.

The role emphasizes accuracy, empathy, and teamwork within a fast-paced environment, with opportunities for growth and a robust benefits package.

Qualifications

• 1–3 years of consumer loan servicing experience
• Proficiency in Microsoft Office and core servicing platforms
• Strong organizational, analytical, and communication skills
• Ability to manage multiple priorities in a fast-paced, member-centric environment

Responsibilities

• Serve as a primary contact for member inquiries related to loan balances, payment history, payoff quotes, and account documentation
• Prepare and process mortgage loan payoff letters and verification of mortgage requests
• Respond to member complaints and resolve servicing issues in accordance with MCU’s service standards and SLAs
• Investigate and resolve credit disputes via E-Oscar
• Report corrections to credit bureaus in a timely and accurate manner
• Collaborate with internal teams to ensure compliance with FCRA standards
• Coordinate with third-party vendors to ensure seamless servicing
• Adhere to BSA/AML/OFAC compliance protocols and complete required training on time

Skills

Organizational skills

Analytical skills

Communication skills

Multitasking

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

Job description

Municipal Credit Union (MCU) in New York is hiring a Residential Loan Servicing Generalist I to support the full post-closing lifecycle of residential loans, including mortgage loans, home equity, and HELOCs. You will handle inquiries, payoff letters, and credit reporting in a member-first, compliant manner.

The role emphasizes accuracy, empathy, and teamwork within a fast-paced environment, with opportunities for growth and a robust benefits package.