Retail Mortgage & Consumer Loan Servicing Pro

F; Archbold (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

F&M Bank is seeking a Retail Loan Servicing Specialist to complete mortgage and consumer loan maintenance, delivering a seamless customer loan experience. You will handle participation loans, funding, and reporting in a collaborative team.

The role emphasizes accuracy, attention to detail, and adherence to policies, with responsibilities including processing payments for Freddie Mac and secondary market loans, plus audit support and compliance.

Qualifications

• High School diploma required.
• Up to two years of college/technical School in accounting/finance or banking program preferred.
• One to three years of banking experience or equivalent combination of education and experience.

Responsibilities

• Setup participation loans and process funding.
• Receive and work daily loan maintenance requests changing sensitive information on the main frame system in a timely manner.
• Review daily new loan set-up.
• Balance various GLs and Deposit accounts that pertain to Loans and secondary market loans.
• Monitoring and addressing all non-post for loans.
• Prepare various reports as needed.
• Review various loan reports in director.
• Back up Escrow Dept. on Escrow processing and corrections.
• Responsible for special projects as assigned with acquisition/merger clean up and audit finding clean up.
• Review, approve, and process transactions in accordance with the Bank's policies and procedures.
• Responsible for reviewing current procedures and making suggestions for efficiencies.
• Focus on monitoring for participation loans, Freddie Mac and Secondary AG, processing payments and reporting for these types of loans.
• Work closely with the audit team to identify and eliminate possible audit issues. Stay in compliance with current requirements, regulations, and laws.
• Comply and satisfactorily pass tests for bank policy and regulations that apply to position.
• Other duties as assigned

Skills

Reading & interpreting documents

Customer service

Attention to detail

Teamwork

Education

Two years of college/technical school in accounting/finance or banking program

Tools

Fiserv software

Job description

F&M Bank is seeking a Retail Loan Servicing Specialist to complete mortgage and consumer loan maintenance, delivering a seamless customer loan experience. You will handle participation loans, funding, and reporting in a collaborative team.

The role emphasizes accuracy, attention to detail, and adherence to policies, with responsibilities including processing payments for Freddie Mac and secondary market loans, plus audit support and compliance.