Residential HVAC Technician — Maintenance & Customer Care

HARTS PLUMBING & EXCAVATION LLC; Tacoma (WA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Company vehicle

Job summary

HARTS PLUMBING & EXCAVATION LLC is seeking an HVAC Maintenance Expert to perform preventative maintenance, inspections, and system enhancements on residential HVAC systems in Tacoma. You will communicate conditions to homeowners and present optional maintenance or service agreements, while meeting KPIs and supporting sales goals.

The role emphasizes customer service, efficient use of mobile tools, and safe vehicle operation.

Qualifications

• 1+ years of experience in residential HVAC maintenance.
• Valid Driver’s License with a clean driving record.
• Strong understanding of residential HVAC systems, preventative care, and maintenance procedures.
• Strong customer service, verbal/written communication, and time management skills with proficiency using mobile technology/iPads.

Responsibilities

• Preventative Maintenance: Perform routine maintenance on residential HVAC systems—including cleaning, lubricating, and adjusting components—to ensure peak performance and longevity.
• System Inspections: Conduct comprehensive whole-home HVAC evaluations to spot potential issues early and recommend proactive solutions.
• Customer Communication: Clearly explain system conditions to homeowners and present multi-option proposals for necessary cleanings, maintenance agreements, or enhancements.
• Performance & Sales: Meet and exceed KPIs, including customer satisfaction ratings, maintenance completion targets, and service agreement options.
• Tech & Communication: Utilize mobile devices, iPads, and industry software for scheduling, job tracking, and seamless communication with dispatch and customer service teams.
• Vehicle & Safety Maintenance: Keep assigned company service vehicle clean, safe, well-stocked, and regularly inspected.

Skills

Customer service

Verbal/written communication

Time management

Mobile technology

Tools

iPads

Mobile devices

Industry software

Job description

HARTS PLUMBING & EXCAVATION LLC is seeking an HVAC Maintenance Expert to perform preventative maintenance, inspections, and system enhancements on residential HVAC systems in Tacoma. You will communicate conditions to homeowners and present optional maintenance or service agreements, while meeting KPIs and supporting sales goals.

The role emphasizes customer service, efficient use of mobile tools, and safe vehicle operation.