HVAC Field Service Lead — Team Builder

Airtron Heating & Cooling HVAC; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Airtron Heating & Cooling HVAC is seeking a Residential HVAC Service Team Lead to guide a high-performing service team and ensure exceptional customer satisfaction across daily operations. You will own day-to-day service delivery, support technicians on complex issues, and use data to improve performance.

The role emphasizes safety, accountability, and a data-driven approach to maintain service quality and customer trust. Travel to job sites and occasional customer homes are required.

Qualifications

• 5+ years in HVAC, field service, or a related trade.
• 3+ years leading field teams.
• Proven customer service excellence and talent development.
• Strong communicator, organized, and a problem solver.
• Fluent with Microsoft Office.

Responsibilities

• Build and guide a high-performing team of service technicians.
• Model a customer-first approach grounded in professionalism and responsiveness.
• Own safe, efficient day-to-day service execution.
• Back up technicians on complex issues and customer escalations.
• Monitor service quality, customer feedback, and key operational metrics.
• Balance staffing, schedules, materials, and resources to meet demand.
• Enforce safety, policy, and procedural standards.
• Recruit, train, and retain exceptional talent.
• Find and implement process improvements to boost efficiency and customer experience.

Skills

HVAC experience

Team leadership

Customer service

Communication

MS Office

Education

Journeyman HVAC license

EPA Certification

Tools

MS Office

Job description

Airtron Heating & Cooling HVAC is seeking a Residential HVAC Service Team Lead to guide a high-performing service team and ensure exceptional customer satisfaction across daily operations. You will own day-to-day service delivery, support technicians on complex issues, and use data to improve performance.

The role emphasizes safety, accountability, and a data-driven approach to maintain service quality and customer trust. Travel to job sites and occasional customer homes are required.