Residential HVAC Service Manager — Lead & Grow Team

Just Call Heritage; Boxborough (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Life Insurance

Long-Term Disability Insurance

Paid Time Off

Job summary

Heritage Home Service in Boxborough, MA is seeking a Residential HVAC Service Manager to lead the service department, oversee field operations, and mentor a team of HVAC technicians. You will ensure performance, safety, and customer satisfaction while balancing field support with administrative duties.

The role offers competitive pay with growth opportunities and a focus on delivering trusted home comfort solutions to communities around Boston Metro West.

Qualifications

• Proven experience in team leadership or service management within HVAC or related industries.
• Deep understanding of residential HVAC systems and service processes.
• Strong leadership, organizational, and communication skills.
• Ability to manage operational details, scheduling, and team coordination.

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations.
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction.
• Drive team accountability and create a culture of continuous improvement.
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency.
• Provide direction and support for troubleshooting, installations, and repairs.
• Monitor department KPIs and service metrics, implementing process improvements where needed.
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation.
• Ensure compliance with all safety standards, regulations, and company protocols.
• Address escalated customer concerns and ensure service excellence from start to finish.
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team.

Skills

Team leadership

HVAC knowledge

Service management

Operational scheduling

Communication

Driver's license

Job description

Heritage Home Service in Boxborough, MA is seeking a Residential HVAC Service Manager to lead the service department, oversee field operations, and mentor a team of HVAC technicians. You will ensure performance, safety, and customer satisfaction while balancing field support with administrative duties.

The role offers competitive pay with growth opportunities and a focus on delivering trusted home comfort solutions to communities around Boston Metro West.