HVAC Service Manager

Papalia; Boxborough (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Life Insurance

Disability Insurance

PTO

Company vehicles

Tool stipend

Training programs

Job summary

Papalia Home Services in Boxborough, MA seeks a Residential HVAC Service Manager to lead the service department and drive field operations excellence. You will mentor technicians, optimize scheduling, and uphold safety and quality, ensuring superb customer experiences.

The role emphasizes hands-on leadership, continuous improvement, and collaboration with internal teams to grow a high-performing, reliable service organization. Competitive pay and comprehensive benefits are offered.

Qualifications

• Proven experience in team leadership or service management within HVAC or related industries.
• Deep understanding of residential HVAC systems and service processes.
• Strong leadership, organizational, and communication skills.
• Ability to manage operational details, scheduling, and team coordination.
• Comfortable balancing field support with administrative duties.
• Track record of leading teams toward measurable growth and performance.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations.
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction.
• Drive team accountability and create a culture of continuous improvement.
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency.
• Provide direction and support for troubleshooting, installations, and repairs.
• Monitor department KPIs and service metrics, implementing process improvements where needed.
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation.
• Ensure compliance with all safety standards, regulations, and company protocols.
• Address escalated customer concerns and ensure service excellence from start to finish.
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team.

Skills

Team leadership

HVAC knowledge

Operations management

Scheduling

Customer service

Safety compliance

Job description

Overview

Join the Papalia Home Services team as a Residential HVAC Service Manager in Boxborough, MA!

Are you looking for a rewarding career with a company that genuinely values its employees? We offer an environment where your expertise is valued, and your hard work is rewarded. As a part of our team, you will have the opportunity to make a meaningful impact within the local community. This position is perfect for someone who wants to lead a team in a fast paced, growth oriented environment -- not for someone simply looking to get out of the field.

Papalia Home Services has been delivering trusted home comfort solutions across the Boston Metro West area since 1990. We provide top-tier plumbing, heating, cooling, electrical, and water filtration services. We proudly serve communities including Acton, Boxborough, Westford, Concord, Sudbury, Lexington, and more!

Why Choose Us?

• Competitive, performance-based pay
• High-quality residential HVAC environment
• Supportive team culture and advanced tools
• Long-term stability with a respected company
• Clear career advancement and cross-training opportunities
• Innovative leadership focused on growth and investing in people

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction
• Drive team accountability and create a culture of continuous improvement
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency
• Provide direction and support for troubleshooting, installations, and repairs
• Monitor department KPIs and service metrics, implementing process improvements where needed
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation
• Ensure compliance with all safety standards, regulations, and company protocols
• Address escalated customer concerns and ensure service excellence from start to finish
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team

Qualifications

• Proven experience in team leadership or service management within HVAC or related industries
• Deep understanding of residential HVAC systems and service processes
• Strong leadership, organizational, and communication skills
• Ability to manage operational details, scheduling, and team coordination
• Comfortable balancing field support with administrative duties
• Track record of leading teams toward measurable growth and performance
• Valid driver’s license and clean driving record

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match
• Company-paid Life and Long-Term Disability Insurance
• Optional Short-Term Disability and Voluntary Life Insurance
• Generous Paid Time Off and Holiday Schedule
• Fully stocked company vehicles and tool stipend

• Continuous training opportunities

Compensation: $120,000-150,000 (based on experience)

Location Boxborough, MA

Papalia Home Services is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Additional Information Pre-employment background check and drug screening may apply, subject to local laws.

Posted Min Pay Rate

USD $120,000.00/Yr.

Posted Max Pay Rate

USD $150,000.00/Yr.