HVAC Service Manager

Berkeys Plumbing, A/C and Electrical; Southlake (TX); On-site; USD 80,000 - 95,000; Full time

Job summary

Berkeys Plumbing, A/C & Electrical in Southlake, TX, is seeking an HVAC Service Manager to lead residential service, maintenance, and recon teams. This leadership role goes beyond desk work, requiring hands-on guidance and a passion for developing high-performing technicians.

You will drive operations, coach technicians, and partner with dispatch and other departments to maximize capacity, productivity, and customer satisfaction in a growing home-services company.

Qualifications

• 5+ years of residential HVAC experience in service, maintenance, installation, repair, or another technical HVAC capacity.
• Experience leading, supervising, or managing residential HVAC technicians.
• Strong residential HVAC technical knowledge and troubleshooting ability.
• Experience coaching technicians and managing individual and team performance.
• EPA Section 608 Universal Certification.
• Current Texas TDLR ACR Technician Registration.
• Texas ACR Contractor License strongly preferred, but not required unless serving in the licensed capacity.

Responsibilities

• Lead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team members.
• Oversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivity.
• Partner closely with Dispatch to ensure technicians are effectively matched to calls and capacity is maximized.
• Provide technical guidance on complex diagnostics, repairs, airflow, refrigerant systems, electrical components, controls, and overall system performance.
• Conduct ride-alongs, field observations, job audits, and quality inspections.
• Coach technicians on technical performance, productivity, customer communication, and ethical service recommendations.
• Monitor and improve revenue, gross margin, average ticket, productivity, conversion, callbacks, warranty rates, customer satisfaction, and technician performance.
• Resolve escalated customer concerns and ensure issues are handled professionally and appropriately.
• Recruit, onboard, train, coach, and develop HVAC talent.
• Manage labor, overtime, materials, inventory, tools, vehicles, and other department resources.
• Partner with Sales, Installation, Dispatch, Customer Service, Warehouse, Fleet, and other departments to keep operations running smoothly.
• Maintain high standards for safety, technical quality, code compliance, documentation, and customer experience.
• Identify opportunities to improve processes, profitability, productivity, training, and overall department performance.

Skills

Leadership

Communication

Problem-solving

KPI management

Team coaching

Tools

ServiceTitan

Job description

HVAC Service Manager - Residential

Compensation $80-$95K/year + bonus plan

Know Residential HVAC? Know How to Lead People? We Want to Talk.

Southlake, TX | DFW Metroplex

Full-Time | Leadership Position

Compensation $80-$95K/year + bonus plan

Know Residential HVAC? Know How to Lead People? We Want to Talk.

Berkeys Plumbing, A/C & Electrical is looking for an experienced HVAC Service Manager to lead our residential HVAC Service, Maintenance, and Recon teams.
This isn't a desk-only management role.
We're looking for a leader who knows residential HVAC from the field up—someone who understands what technicians face every day, can provide technical guidance when needed, knows how to coach performance, and can build a culture where great people want to stay and succeed.
If you've built your career in residential HVAC and progressed into a Service Manager, Field Supervisor, Service Supervisor, Lead Technician, or other HVAC leadership role, this could be your opportunity to take the next step with an established DFW home-services company.

The Leader We're Looking For

Great HVAC leadership takes more than being the best technician in the building.
We're looking for someone who can earn the respect of the field while also thinking like a business leader.
You know how to recognize great performance—and how to address it when expectations aren't being met. You're comfortable having difficult conversations, coaching different personalities, digging into the numbers, and making decisions that are right for the customer, the technician, and the business.
You don't just look at a KPI and ask what happened? You want to understand why it happened and what you're going to do about it.
Most importantly, you genuinely enjoy developing people and building high-performing teams.

Why Berkeys?

Berkeys has been serving homeowners throughout DFW since 1975, and we're proud to have been recognized as a Top Workplace in 2023, 2024, and 2026.
We're an established home-services organization with the infrastructure and resources to support a high-performing HVAC operation—but our success still comes down to our people.
As an HVAC Service Manager, you'll have the opportunity to make a real impact on
Your technicians.
Your customers.
Your department.
And the business.

Ready to Lead?

Maybe you're already managing a residential HVAC Service department and you're looking for your next opportunity.
Or maybe you're a successful HVAC Service Supervisor, Field Supervisor, or Lead Technician who's already coaching technicians, solving field problems, and helping drive performance—and you're ready to officially take the next step into management.
If you know residential HVAC, know how to lead people, and want ownership of a department's success, we'd like to meet you.

What You'll Own

As our HVAC Service Manager, you'll be responsible for the people, performance, quality, and day-to-day success of the department.

• Lead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team members
• Oversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivity
• Partner closely with Dispatch to ensure technicians are effectively matched to calls and capacity is maximized
• Provide technical guidance on complex diagnostics, repairs, airflow, refrigerant systems, electrical components, controls, and overall system performance
• Conduct ride-alongs, field observations, job audits, and quality inspections
• Coach technicians on technical performance, productivity, customer communication, and ethical service recommendations
• Monitor and improve revenue, gross margin, average ticket, productivity, conversion, callbacks, warranty rates, customer satisfaction, and technician performance
• Resolve escalated customer concerns and ensure issues are handled professionally and appropriately
• Recruit, onboard, train, coach, and develop HVAC talent
• Manage labor, overtime, materials, inventory, tools, vehicles, and other department resources
• Partner with Sales, Installation, Dispatch, Customer Service, Warehouse, Fleet, and other departments to keep operations running smoothly
• Maintain high standards for safety, technical quality, code compliance, documentation, and customer experience
• Identify opportunities to improve processes, profitability, productivity, training, and overall department performance

What We're Looking For

• 5+ years of residential HVAC experience in service, maintenance, installation, repair, or another technical HVAC capacity
• Previous experience leading, supervising, or managing residential HVAC technicians strongly preferred
• Strong residential HVAC technical knowledge and troubleshooting ability
• Experience coaching technicians and managing individual and team performance
• Strong understanding of residential service operations and field productivity
• Ability to understand and manage operational and financial KPIs
• Experience managing customer escalations and service-quality concerns
• Strong leadership, communication, organization, and problem-solving skills
• EPA Section 608 Universal Certification
• Current Texas TDLR ACR Technician Registration
• Texas ACR Contractor License strongly preferred, but not required unless serving in the licensed capacity
• Valid driver's license and acceptable driving record
• ServiceTitan experience strongly preferred

#BerkeysLI

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.