Residential HVAC Diagnostic Service Specialist

Sears; Freehold (NJ); On-site; USD 42,000 - 70,000; Full time

Job summary

Sears in Freehold, NJ seeks a Residential HVAC Diagnostic Service Specialist to diagnose, repair, and maintain heating and cooling systems in homeowners’ homes. You’ll diagnose issues, communicate clearly, and document work while upholding safety and codes.

You will perform preventive maintenance, explain repair options to customers, and collaborate with teammates to deliver excellent service. A high school diploma and EPA Type II certification are required or preferred.

Qualifications

• High school diploma or equivalent; HVAC technical certification preferred.
• Proven residential HVAC field experience.
• Sharp diagnostic skills and a problem-solver mindset.
• Knowledge of local HVAC codes and regulations.

Responsibilities

• Diagnose, repair, and maintain residential HVAC systems (furnaces, AC, heat pumps).
• Perform preventive maintenance and inspections for peak performance.
• Explain findings clearly to homeowners and present repair options.
• Document service calls, repairs, and maintenance timely and accurately.
• Adhere to safety protocols and local regulations.
• Continuously learn about HVAC technologies and trends.
• Collaborate with the team to deliver five-star service.

Skills

Strong diagnostic skills

Clear communication

Team player

Safety-focused

Independent worker

Education

HVAC certification preferred

EPA Type II required

EPA Universal preferred

Job description

Step Into a Day as Our Residential HVAC Diagnostic Service SpecialistBased in Freehold, NJ, you’ll be the go-to pro who restores comfort to homeowners by diagnosing, repairing, and maintaining heating and cooling systems. You’ll solve problems in real time, communicate clearly with customers, and keep safety and documentation front and center—while growing your craft in a genuinely supportive team.Your Day, SimplifiedMorning: Review your schedule and prep parts. Head to your first call to diagnose what’s going on with a furnace, AC, or heat pump—and get it back online.Midday: Perform preventive maintenance and inspections to boost performance and efficiency, noting any emerging issues.Afternoon: Walk customers through findings in plain language, present repair options, and complete accurate service records before you roll.All day long: Work safely, follow codes and best practices, and collaborate with teammates to deliver five-star service.What You’ll OwnExpert troubleshooting and repair for residential HVAC systems (furnaces, air conditioners, heat pumps)Routine maintenance and system inspections for peak performanceClear, respectful communication with homeowners about needs and solutionsTimely documentation of service calls, repairs, and maintenanceCommitment to safety protocols and local regulationsContinuous learning on HVAC technologies and trendsTeam collaboration to elevate the customer experienceWhat You BringHigh school diploma or equivalent; HVAC technical certification preferredProven residential HVAC field experienceSharp diagnostic skills and a problem-solver’s mindsetStrong interpersonal and communication abilitiesComfort working independently and as part of a teamValid driver’s license with a clean driving recordKnowledge of local HVAC codes and regulationsEPA Type II required; EPA Universal preferredWhy You’ll Thrive HereWe believe great service starts with a great team. Expect mentorship, a friendly crew that has your back, and room to expand your skills as the industry evolves.