Residential HVAC Field Service Specialist

Horizon Home Services; Sterling (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Paid time off

Health benefits

401(k) plan

Tuition reimbursement

Job summary

Snell Home Services in Sterling, VA is seeking an experienced Residential HVAC Field Service Specialist to diagnose, repair, and tune residential heating and cooling systems. You will deliver in-home service, perform preventative maintenance, and communicate clearly with customers to ensure superior, 5-star service.

The role emphasizes documentation, teamwork with dispatch, and a strong commitment to customer satisfaction, safety, and ongoing professional growth through company training.

Qualifications

• Experience as an HVAC Service Technician.
• Relevant licenses and certifications.
• A valid driver's license and a clean driving record.
• Clean and neat appearance.
• Strong customer service and communication skills.
• Hard-working and motivated.

Responsibilities

• Deliver in-home HVAC service: troubleshoot, diagnose, and repair residential heating and cooling systems.
• Perform scheduled preventative maintenance and tune-ups.
• Communicate clearly with customers, present options, and provide 5-star service.
• Document work performed and collaborate with dispatch and team members.

Skills

Customer service

Communication skills

Hard-working

Motivated

Job description

Residential HVAC Field Service SpecialistA day in the lifeIt is 8:00 a.m. and your stocked service van is ready. Your first stop is a homeowner who woke up to a warm house. You greet them with a smile, diagnose the issue, explain options clearly, complete the repair, and perform preventative maintenance so they can relax with reliable comfort. By mid-day, you handle a cooling performance call, then a tune-up, documenting findings and recommending smart fixes. Every visit ends with a satisfied customer and the peace of mind that comes from your expert work and friendly communication.About Snell Home ServicesSnell Home Services has been the trusted name in plumbing, heating, and air conditioning for over 30 years. Our reputation rests on exceptional customer care and deep technical know-how, powered by our people-first culture. Our employees are the core of our business, and our commitment to them helps us deliver on the Snell guarantee. We believe that happy employees = happy customers.What you will doDeliver in-home HVAC service: troubleshoot, diagnose, and repair residential heating and cooling systems.Perform scheduled preventative maintenance and tune-ups.Communicate clearly with customers, present options, and provide 5-star service.Document work performed and collaborate with dispatch and team members.Earnings, incentives, and sign-onBase pay up to $40/hour with an additional bonus plan in addition to base pay.Our HVAC Service experts can earn up to $40+/hr with bonuses and incentives.With our tools, resources, and training, technicians are able to make over $48 per hour.Our best technicians make over $100,000.00 per year.Up to $5K sign on bonus.2 weeks Paid Time Off for all new hires.Scheduling and consistencyWe offer consistent and ….Flexible scheduling: Multiple shift opportunities, flexible days of the week, 4-10's available.Grow your craft and your careerRobust Paid Training and Professional Development Path: 150 hours of training per year.We love to promote from within; most of our leaders started in the truck.Sponsorship for Journeyman license and NATE certification for qualified technicians.Tuition Reimbursement benefits and Scholarship Programs.Benefits and wellnessHealth benefits: Medical, Dental, Vision, and Life Insurance.Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses.Short Term Disability and Long-Term Disability.Wellness Reimbursement Program.Employee Assistance Program with services such as free counseling, will preparation, and more.Company-paid PTO and Paid Holidays.401(k) retirement plan with company-matching contributions.Employee Discounts.What you bringExperience as an HVAC Service Technician.Relevant licenses and certifications.A valid driver's license and a clean driving record.Clean and neat appearance.Strong customer service and communication skills.Hard-working and motivated.Legal and hiring requirementsAbility to pass a background check and drug testCore proficienciesHVAC Service & InstallationHVAC MaintenanceHVAC TroubleshootingHVAC RepairReady to join the team?We value your time. Our application takes about 3 minutes and is mobile-friendly. If you are excited about delivering top-tier residential HVAC service and growing with a people-first company, apply today. We look forward to meeting you!