Front Desk – Luxury High-Rise Condominium

Associa; Miami (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Associa in Miami, FL seeks a Front Desk Agent to greet visitors, verify access, and coordinate deliveries while maintaining a secure, professional lobby. You will monitor cameras, support residents and guests, and liaise with maintenance and management to ensure smooth operations.

The role requires a High School diploma, basic arithmetic, English fluency, and the ability to work with a property management system and POS. Prior front desk or hospitality exposure is desirable.

Qualifications

• High school graduate or equivalent vocational training.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to input/access information in the property management system/computers/point of sales system.
• Work well in a team and with minimal supervision.

Responsibilities

• Greet visitors and verify access to units in a courteous manner.
• Coordinate deliveries of packages, flowers and meals.
• Monitor security cameras and building doors for resident safety.
• Maintain a clean, professional front desk and public areas.
• Provide information and assist residents, guests and vendors as needed.
• Communicate with maintenance and management teams to fulfill requests.
• Handle crisis situations calmly and follow safety policies.
• Answer phones clearly and professionally.

Skills

Customer service

Communication

Attention to detail

Teamwork

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Property management system (PMS)

POS system

Basic computer literacy

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

Essential

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.

Desirable

• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type

Full-time

Experience

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education

• High school (Required)

Language

• English (Required)
• Spanish, Russian, Portuguese preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.