Resident Services Concierge - Front Desk & Security

Associa; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Associa is hiring a Front Desk Agent to greet visitors, verify access, and serve as the gatekeeper for residents. The role involves coordinating deliveries, monitoring security, and assisting residents and guests with needs, while collaborating with maintenance and management teams.

Qualified candidates should have a high school diploma, English fluency, and experience with property management systems; some hospitality training is a plus.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Fluency in English both verbally and non‑verbally.
• Ability to input and access information in the property management system (PMS)/computers/point of sale system.
• Previous experience as Front Desk Agent.

Responsibilities

• Greet vendors, residents and their guests.
• Coordinate all deliveries of packages, flowers, and restaurant food.
• Monitor security cameras and exterior doors to maintain a secure environment.
• Assist residents and guests with needs and coordinate with staff.
• Review front desk procedures and facilitate communication between unit owner, maintenance, and property management.
• Maintain a professional and clean work area during shift.

Skills

Customer service

English fluency

Attention to detail

Teamwork

Communication

Education

High school diploma

Tools

Property Management System (PMS)

POS system

Job description

Associa is hiring a Front Desk Agent to greet visitors, verify access, and serve as the gatekeeper for residents. The role involves coordinating deliveries, monitoring security, and assisting residents and guests with needs, while collaborating with maintenance and management teams.

Qualified candidates should have a high school diploma, English fluency, and experience with property management systems; some hospitality training is a plus.