Residential Energy Efficiency Program Specialist

Resource Innovations, Inc.; Chicago (IL); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid holidays

401(k) retirement plan with employer

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations is seeking a Residential Energy Efficiency Program Coordinator in Chicago, IL to support the delivery of retrofit and home energy assessment programs. You will manage scheduling, eligibility reviews, and documentation while ensuring a positive experience for customers, field teams, and partners.

Ideal candidates are organized, detail-oriented, and comfortable handling multiple projects with strong Excel and CRM data management skills to track progress and report outcomes.

Qualifications

• 2+ years of experience in program coordination, customer service, administrative operations, or a related role.

Responsibilities

• Review applications and customer information for completeness and support eligibility screening according to program guidelines.
• Maintain accurate customer, assessment, product installation, and referral records in program systems.
• Track each customer’s progress, follow up on outstanding items, and help resolve scheduling or documentation issues.
• Support referrals for customers who may qualify for additional energy efficiency or weatherization services.
• Respond to questions from customers, contractors, and internal teams; escalat
• Assist with quality checks, reporting, invoicing documentation, and tracking of program goals and deadlines.
• Coordinate with program managers, energy advisors, installation contractors, customer service teams, and subcontractors to support timely service delivery.
• Identify recurring process issues and suggest improvements to the customer and field team experience.

Skills

Program coordination

Customer service

Administrative operations

Attention to detail

Excel

CRM tools

Data management

Tools

Excel

CRM tools

Databases

Job description

Resource Innovations is seeking a Residential Energy Efficiency Program Coordinator in Chicago, IL to support the delivery of retrofit and home energy assessment programs. You will manage scheduling, eligibility reviews, and documentation while ensuring a positive experience for customers, field teams, and partners.

Ideal candidates are organized, detail-oriented, and comfortable handling multiple projects with strong Excel and CRM data management skills to track progress and report outcomes.