Energy Programs Coordinator

Resource Innovations, Inc.; Chicago (IL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k) employer match

Medical/dental/vision coverage

Parental leave

Commuter benefits

Job summary

Resource Innovations is seeking a Program Associate to join our Chicago, IL team to provide essential administrative support for residential energy efficiency programs across the Midwest. You will help assess project eligibility, track milestones, and process project data using RI’s systems and procedures.

You will also support new initiatives, lead customer and contractor communications when needed, and assist with budget tracking, invoicing, and other internal projects as required,

Qualifications

• Located in Northern IL area or willing to relocate within 30 days.
• BS or BA or 2+ years of relevant work experience in customer service, energy efficiency or administrative support.
• Self-motivated and highly organized; ability to prioritize tasks and manage multiple responsibilities.
• Results-driven; able to collaborate across all levels of an organization.
• Experience with Microsoft Word, Excel, OneNote and Teams and Salesforce or other CRM systems.
• Interest in sustainability and making a meaningful environmental impact.

Responsibilities

• Respond to program participants, contractors, and clients professionally and promptly.
• Prepare weekly and monthly reports for internal and external purposes.
• Support outreach to program customers, contractors, and community organizations.
• Coordinate with cross-functional teams including Operations, Planning, Finance, IT, Engineering, and Marketing.
• Participate in team meetings to provide updates and address action items.
• Manage data and use database systems to track project details, milestones, and deliverables.
• Ensure adherence to internal and system protocols using RI systems, documents, and tools.
• Assist program teams in collecting missing data.
• Identify and escalate issues as appropriate and recommend strategies to address issues.
• Other duties as assigned.

Skills

Customer service

Energy efficiency

Administrative support

MS Word

MS Excel

OneNote

Teams

Salesforce

CRM systems

Sustainability

Tools

Salesforce

CRM systems

Job description

Resource Innovations is seeking a Program Associate to join our Chicago, IL team to provide essential administrative support for residential energy efficiency programs across the Midwest. You will help assess project eligibility, track milestones, and process project data using RI’s systems and procedures.

You will also support new initiatives, lead customer and contractor communications when needed, and assist with budget tracking, invoicing, and other internal projects as required,