Residential Dispatch & Routing Specialist

Waste Pro USA Inc.; Kenner (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Waste Pro USA Inc. in Kenner, LA is seeking a Dispatcher to coordinate with drivers, respond to service orders, schedule routing, and entry daily data. You will balance cost and speed, assign routes, and communicate with customers and Sales staff to keep operations running smoothly. Strong phone, radio, and computer skills are required.

This on-site role offers daily opportunities to improve routing efficiency and customer satisfaction, with an emphasis on teamwork and timely problem solving.

Qualifications

• High school diploma or GED and at least 6 months related experience.
• Experience in waste, transportation, or logistics preferred.
• Previous customer service in a call center preferred.
• Good telephone and 2-way radio skills; professional with customers.
• Computer proficiency MS Office; typing skills.
• Ability to work under pressure, be respectful, and solve problems promptly.
• Ability to prioritize, plan work, and operate independently or in a team.

Responsibilities

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received.
• Assign routes and service tickets to drivers and close tickets daily.
• Plan and monitor daily route assignments for residential, roll-off and commercial drivers.
• Troubleshoot and resolve potential delivery problems; communicate with drivers and customers.
• Answer inbound calls from Customer Service and provide route information and follow up.
• Enter and record driver and route data in Tower/Trackese databases.
• Print and review productivity reports for route supervisors.
• Distribute and maintain driver phones/radios; manage software updates.
• Attend training courses and stay up-to-date with company technology.

Skills

Customer service

Call center

Telephone skills

Problem solving

Teamwork

Time management

Education

High school diploma or GED

Tools

MS Office

Typing

Job description

Waste Pro USA Inc. in Kenner, LA is seeking a Dispatcher to coordinate with drivers, respond to service orders, schedule routing, and entry daily data. You will balance cost and speed, assign routes, and communicate with customers and Sales staff to keep operations running smoothly. Strong phone, radio, and computer skills are required.

This on-site role offers daily opportunities to improve routing efficiency and customer satisfaction, with an emphasis on teamwork and timely problem solving.