Residential Dining: Ops & Staff Support Lead

Penn State University; University Park (IL); Presencial; USD 37.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

75% tuition discount

Comprehensive benefits

Retirement plan

Paid time off

Descripción de la vacante

Penn State University is seeking a Residential Dining - Intermediate Customer Support professional to supervise cashiering, payroll, and staff scheduling. The role ensures safety, policy adherence, and high-quality customer service across daily operations.

Responsibilities include leading training, mentoring staff, handling timekeeping, and coordinating events. The position supports university dining services with a focus on reliability and campus standards.

Formación

• GED or HS diploma with 2+ years relevant experience.
• Background check required and U.S. work authorization.

Responsabilidades

• Lead daily customer service operations and payroll tasks.
• Hire, train, and schedule cashier staff; mentor junior reps.
• Oversee cashiering during hours; ensure safety and dress code.
• Organize trainings on university policies; ensure compliance.
• Coordinate staff scheduling and break coverage during breaks.
• Assist in events and department projects.

Conocimientos

Customer service

Team leadership

Payroll administration

Time management

Cash handling

Educación

GED or HS diploma

Herramientas

Timekeeping system

Payroll software

MS Office

Descripción del empleo

Penn State University is seeking a Residential Dining - Intermediate Customer Support professional to supervise cashiering, payroll, and staff scheduling. The role ensures safety, policy adherence, and high-quality customer service across daily operations.

Responsibilities include leading training, mentoring staff, handling timekeeping, and coordinating events. The position supports university dining services with a focus on reliability and campus standards.