Residential Dining - Intermediate Customer Support

Penn State University; University Park (IL); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits

Retirement plan

Paid time off

Job summary

Penn State University is seeking a Residential Dining - Intermediate Customer Support professional to supervise cashiering, payroll, and staff scheduling. The role ensures safety, policy adherence, and high-quality customer service across daily operations.

Responsibilities include leading training, mentoring staff, handling timekeeping, and coordinating events. The position supports university dining services with a focus on reliability and campus standards.

Qualifications

• GED or HS diploma with 2+ years relevant experience.
• Background check required and U.S. work authorization.

Responsibilities

• Lead daily customer service operations and payroll tasks.
• Hire, train, and schedule cashier staff; mentor junior reps.
• Oversee cashiering during hours; ensure safety and dress code.
• Organize trainings on university policies; ensure compliance.
• Coordinate staff scheduling and break coverage during breaks.
• Assist in events and department projects.

Skills

Customer service

Team leadership

Payroll administration

Time management

Cash handling

Education

GED or HS diploma

Tools

Timekeeping system

Payroll software

MS Office

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

The Residential Dining - Intermediate Customer Support position provides daily operational and administrative support for residential dining services. This role is responsible for overseeing cashiering operations, assisting with staff scheduling and performance management, managing timekeeper duties for bi-weekly payroll, and maintaining university standards for safety and customer service.

Key Responsibilities

• Operations & Payroll Administration : Help lead daily customer service operations, assist with inventory and accounting tasks, manage student timekeeping, edit timecard entries, and ensure bi-weekly payroll deadlines are met. Handle opening and closing procedures as needed.

• Staff Support & Team Leadership : Assist with interviewing, hiring, training, and scheduling cashier team members. Mentor lower-level customer service representatives, organize daily break schedules, and collaborate with management to address performance feedback.

• Customer Service & Operational Care : Oversee cashiering activities during operating hours to ensure high customer service standards, dress code adherence, and safety measures. Support patrons by resolving questions or complaints and issuing refunds when appropriate.

• Training & Compliance : Organize and schedule required training sessions for student and cashier staff to keep everyone up to date on university policies and guidelines.

• Staff Liaison & Work Coordination : Serve as a helpful link between staff and management for scheduling requests and workplace updates. Guide staff on professional development activities and task reassignments during university calendar breaks.

• Events & Department Engagement : Participate in university or department committees and help coordinate special events, training sessions, and custom projects.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experienceRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00.

Salary Structure - Information on Penn State’s salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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