Residential Coordinator-ACCS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Meaningful impact

Leadership role

Hands-on role

Team culture

Comprehensive benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc. seeks a Residential Coordinator to support adults in ACCS, guiding case management and leading residential staff to implement ISP goals. The role emphasizes safety, dignity, and coordinated services in group homes across Western Massachusetts.

You will supervise Residential Support Specialists, oversee medication management, crisis intervention, and documentation, and collaborate with health care providers, DMH requirements, and families to ensure quality care.

Qualifications

• High School Diploma or GED plus 3 years relevant experience, or Associate's Degree or equivalent; Bachelor's preferred.
• Minimum of two years' experience in human services; supervisory experience preferred.
• Valid driver's license and reliable car for all working hours.

Responsibilities

• Initiate, support, and ensure quality of life for individuals served with empowerment, safety, respect, and dignity.
• Participate in Multidisciplinary Team meetings and coordinate follow-up care.
• Oversee medication treatment, administration, and MAP processes; ensure corrective action from MAP audits.

Skills

Interpersonal skills

Organizational skills

Written communication

Verbal communication

Education

High School Diploma or GED

Associate's Degree or equivalent

Bachelor's Degree (preferred)

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Coordinator to join our Adult Community Clinical Supports (ACCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Meaningful Impact – Provide case management and hands-on leadership that ensures the health, safety, and well-being of individuals in residential group homes
• Leadership Role – Supervise Residential Support Specialist staff and coordinate services to implement Individual Support Plan (ISP) goals and objectives
• Dynamic, Hands-On Role – Oversee medication treatment and administration, crisis intervention, benefits management, and documentation across the residential program
• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do:

• Initiate, support, and ensure quality of life for individuals served through empowerment, safety awareness, respect, and dignity
• Ensure overall health and well-being of individuals served by participating in Multidisciplinary Team meetings, accompanying individuals to medical appointments, and arranging follow-up care
• Oversee all aspects of medication treatment and administration, including Health Care Provider Orders, Medication Administration Records, Current Medication Lists, Weekly and Monthly MAP Checklists, and Medication Occurrence Reports (MORs), ensuring corrective action from MAP audits occurs
• Provide crisis intervention and emergency services as needed, including serving as a member of the on-call team
• Act as a primary implementer of strategies to meet ISP goals
• Take necessary action to protect individuals served in the event of an abuse/neglect complaint and complete required follow-up from internal and external investigations
• Complete and review documentation within the electronic health record, including work prepared by supervisees, in a thorough and timely manner
• Complete program-specific and time-sensitive documents, including Health Encounter Forms and Contract Reports, and ensure proper review before submission
• Prepare documentation for the ISP process, including annual assessments, goals/objectives, support strategies, and progress summaries as required by BHN and DMH
• Ensure communication occurs between staff, the program, outside agencies (including health care providers and pharmacies), and families
• Recognize and report program-specific safety and maintenance concerns, ensuring property is safe and well maintained, and ensure fire drills are conducted per the Safety Plan
• Ensure individuals served receive benefits management support, including Social Security, health insurance, food stamps, and housing subsidies
• Follow agency policies in alignment with DMH Licensing and Certification requirements

Who You Are:

• High School Diploma or GED plus 3 years relevant experience required, OR Associate's Degree or equivalent required; Bachelor's Degree preferred
• Minimum of two years' experience in human services required; supervisory experience preferred
• Valid driver's license and reliable car available for all working hours required
• Committed to individual empowerment and growth, human rights, and community integration
• Good organizational skills and excellent interpersonal, verbal, and written communication skills
• Familiarity with internet, word processing, electronic file management, and email systems

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.