Residential Supervisor

Behavioral Health Network, Inc (BHN); Holyoke (MA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical, dental, vision

Job summary

Behavioral Health Network, Inc (BHN) seeks a Residential Supervisor to oversee daily operations across Developmental Services group homes in Western Massachusetts. You will lead a dedicated direct care team to ensure safety, independence, and person‑centered care for residents.

The role emphasizes hands‑on leadership, staff development, and adherence to treatment plans, health and safety protocols, and regulatory requirements within a mission‑driven, values‑based organization.

Qualifications

• Minimum of 3 years of direct care experience.
• At least 2 years of supervisory experience preferred.
• Valid driver's license and reliable vehicle required.
• Strong leadership, communication, and organizational skills.
• Commitment to client empowerment, human rights, and community integration.

Responsibilities

• Oversee the daily operations of assigned group homes.
• Hire, train, and supervise staff to deliver high‑quality, person‑centered care.
• Ensure implementation of treatment plans, health and safety plans, and medication administration.
• Monitor residents' overall health and empower them to engage in goal development and decision‑making.
• Support individuals in fostering relationships and community participation.
• Provide crisis intervention and emergency services, including serving on the on‑call rotation.
• Manage program compliance, budgets, and regulatory requirements.
• Promote quality of life through safety, dignity, and community inclusion.

Skills

Leadership

Communication

Organizational skills

Supervisory experience

Staff training

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Supervisor to join our Developmental Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.

We are seeking a dedicated and experienced Residential Supervisor to oversee daily operations across our Developmental Services group homes. This role is ideal for a hands‑on leader who is passionate about empowering individuals with developmental disabilities to live safe, fulfilling, and independent lives in their communities.

In the Developmental Services program, we provide 24‑hour staffed residential, family support, advocacy, and day services to support individuals with developmental disabilities. We value the individuals we serve in shared living and small group homes, working as part of a collaborative team that includes family, BHN staff, and providers to create person‑centered plans that reflect strengths, capabilities, and aspirations.

What We Offer

• Purpose‑Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well‑established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do

As a Residential Supervisor, you will play a key role in ensuring the health, safety, and independence of residents across assigned group homes while leading and developing a dedicated direct care team.

Responsibilities Include

• Oversee the daily operations of assigned group homes
• Hire, train, and supervise staff to deliver high‑quality, person‑centered care
• Ensure implementation of treatment plans, health and safety plans, and medication administration
• Monitor residents' overall health and empower them to engage in goal development and decision‑making
• Support individuals in fostering relationships and community participation
• Provide crisis intervention and emergency services, including serving on the on‑call rotation
• Manage program compliance, budgets, and regulatory requirements
• Promote quality of life through safety, dignity, and community inclusion

What You’ll Need

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• Minimum of 3 years of direct care experience required
• At least 2 years of supervisory experience preferred
• Valid driver's license and reliable vehicle required
• Strong leadership, communication, and organizational skills
• Commitment to client empowerment, human rights, and community integration

We Hire for HEART!

Since 1938, BHN has delivered high‑quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission‑driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay: $47,840 – $62,192 per year