Residential Support Specialist

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Career development opportunities

Job summary

Behavioral Health Network, Inc. is seeking a Residential Support Specialist to join the PACT program in Western Massachusetts. The role supports individuals living in a 24/7 residential setting, helping them reach goals and reduce hospitalizations.

You will monitor health, assist with daily living, provide medication support, and deliver crisis intervention with empowerment and dignity. High school diploma or GED and a valid driver’s license are required.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and reliable vehicle available for working hours required.
• 3 months of experience in human services preferred.

Responsibilities

• Monitor individuals’ health and well-being, assisting with daily living skills and encouraging independence.
• Provide medication support and document services provided.
• Initiate and support quality of life through empowerment, respect, and dignity.
• Deliver crisis intervention and emergency support as needed.
• Plan and facilitate opportunities for community activities and social engagement.
• Help individuals build and maintain social support networks and relationships.
• Maintain updated credentials through trainings, meetings, and certifications.

Education

High school diploma or GED

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Support Specialist to join our Program for Assertive Community Treatment (PACT) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.

• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.

Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b),educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do

As aResidential Support Specialistin BHN’s The Program for Assertive Community Treatment (PACT) program , you will provide direct services to individuals living in 24/7 residential program that helps individuals meet their goals and reduce hospitalizations. PACT provides clinical wraparound support in the community and in our group residential program to perpetuate recovery and wellness for the individuals served. In this role, you will:

Monitor individuals’ health and well-being, assisting with daily living skills and encouraging independence

Provide medication support and document services provided

Initiate and support quality of life through empowerment, respect, and dignity

Deliver crisis intervention and emergency support as needed

Plan and facilitate opportunities for community activities and social engagement

Help individuals build and maintain social support networks and relationships

Maintain updated credentials through trainings, meetings, and certifications

Pay for this role is $21 per hour

Who You Are

High school diploma or G.E.D. (required)

At least three months of experience in human services (preferred)

Valid driver’s license and reliable vehicle available for working hours (required)

Commitment to empowerment, growth, human rights, and community integration

Training provided by BHN – no prior certifications required

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.