Residential Consultant/Front Desk Attendant

madisonapartment; Conshohocken (Montgomery County); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) Retirement Plan

Opportunities for professional growth

Paid vacation, sick, and holiday time

Employee rental discounts

Paid new parent leave

Inclusive company culture

Tuition reimbursement programs

Job summary

Madison Apartment Group in Montgomery County, PA is seeking a personable Residential Consultant/Front Desk Attendant for a hybrid role balancing leasing duties with front desk responsibilities. You will be the first contact for residents, guests and vendors, facilitate tours, process rentals and move-ins, and help create a welcoming community.

The ideal candidate has strong customer service, solid organizational skills, and a working knowledge of Microsoft Office; experience with CRM/Yardi is a

Qualifications

• Minimum of two years of sales/leasing experience preferred.
• Previous front desk, concierge, hospitality, customer service or residential property experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.
• High School Diploma or equivalent required; Real Estate License preferred.

Responsibilities

• Greet residents, guests, vendors and manage front desk interactions.
• Lead property tours, show units, process leases and move-ins.
• Coordinate deliveries, manage packages, and maintain records.
• Assist resident events and community functions.
• Maintain site social media and update tenant records.
• Ensure front desk and lobby areas are clean and professional.

Skills

Customer service

Sales/Leasing

Organizational skills

Communication

Microsoft Office

CRM/Yardi

Education

High School Diploma or equivalent

Real Estate License preferred

Tools

Microsoft Office

CRM/Yardi

Job description

Join Our Dynamic Team!

At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Position: Residential Consultant/Front Desk Attendant

We are seeking an enthusiastic, customer-focused Residential Consultant/Front Desk Assistant to join our team. This hybrid role divides time between front desk duties and leasing responsibilities.

In this role, you will be the first point of contact for all prospective and current residents, guests and vendors playing a crucial role in apartment rentals, move-ins, and resident relations. You will also assist in planning and participating in resident functions, ensuring a positive and engaging community atmosphere.

Key Responsibilities:

Leasing:

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
• Assist in managing site social media platforms and maintain accurate resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file appropriate reports, leases, and paperwork.

Front Desk:

• Greet and assist residents, guests, vendors, and delivery personnel in a courteous and professional manner
• Manage resident and guest access to the building
• Assist residents with on-site deliveries and package retrieval
• Organize, log, and accept packages for residents and management office staff
• Reserve amenity spaces and coordinate freight elevator scheduling for resident move-ins, move-outs, and deliveries
• Enter resident maintenance requests and work orders into the property management system
• Provide resident assistance during lockout situations by following established community procedures
• Monitor building activity and report emergencies or unusual incidents to management immediately
• Contact the management team and/or appropriate vendors in the event of emergencies, including elevator shutdowns, HVAC outages, or other building-related issues
• Maintain accurate records, logs, and reports as required
• Ensure the front desk and lobby areas remain clean, organized, and professional in appearance

Qualifications:

• Minimum of two years of sales/leasing experience preferred.
• Previous front desk, concierge, hospitality, customer service or residential property experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.
• High School Diploma or equivalent required; Real Estate License preferred.

Why Madison Apartment Group?

• Comprehensive health coverage and benefits.
• Company matched 401(k) Retirement Plan.
• Opportunities for professional growth and development.
• Paid vacation, sick, and holiday time.
• Employee rental discounts.
• Paid new parent leave.
• A supportive and inclusive company culture.
• Tuition reimbursement programs.

Madison Apartment Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.