Residential Comfort Adviser

Maynor Service Company; Apex (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Maynor Service Company in Apex, NC seeks a Residential Comfort Adviser to generate and close replacement sales for HVAC, plumbing, and electrical systems. You will meet homeowners, assess needs, present solutions, and prepare proposals while delivering an exceptional customer experience.

This in-home sales role requires at least two years of sales or customer-facing experience; HVAC, plumbing, or electrical knowledge is preferred.

Qualifications

• High School Diploma or GED required; valid driver license; minimum two years of sales or customer-facing experience.
• Preferred: in-home sales experience and HVAC, plumbing, or electrical industry knowledge.

Responsibilities

• Meet with homeowners to evaluate HVAC, plumbing, and electrical replacement needs.
• Inspect existing systems and identify replacement, upgrade, repair, and enhancement opportunities.
• Present customized solutions and prepare proposals.
• Educate customers regarding efficiencies, warranties, maintenance plans, and financing options.
• Achieve sales and revenue goals while maintaining high customer satisfaction.
• Coordinate with installation and operations teams.
• Maintain CRM records and sales documentation.
• Recommend replacement systems, IAQ products, zoning, and related comfort solutions (HVAC).
• Sell water heaters, tankless systems, water treatment products, repipes, sewer and water line replacements, and fixture upgrades (Plumbing).
• Sell panel upgrades, generators, EV chargers, surge protection, lighting upgrades, and electrical system improvements (Electrical).

Skills

Customer-facing sales

Negotiation

Communication

Presentation

Education

High School Diploma or GED

Job description

Residential Comfort Adviser Job Description

Position Summary

The Residential Comfort Adviser is responsible for generating and closing residential replacement sales opportunities for HVAC, Plumbing, and Electrical systems and services. This customer-focused sales professional meets with homeowners to evaluate their needs, recommend solutions, prepare proposals, and secure sales while delivering an exceptional customer experience.

Essential Duties and Responsibilities

• Meet with homeowners to evaluate HVAC, plumbing, and electrical replacement needs.
• Inspect existing systems and identify replacement, upgrade, repair, and enhancement opportunities.
• Present customized solutions and prepare proposals.
• Educate customers regarding efficiencies, warranties, maintenance plans, and financing options.
• Achieve sales and revenue goals while maintaining high customer satisfaction.
• Coordinate with installation and operations teams.
• Maintain CRM records and sales documentation.

HVAC Sales

• Recommend replacement systems, IAQ products, zoning, and related comfort solutions.

Plumbing Sales

• Sell water heaters, tankless systems, water treatment products, repipes, sewer and water line replacements, and fixture upgrades.

Electrical Sales

• Sell panel upgrades, generators, EV chargers, surge protection, lighting upgrades, and electrical system improvements.

Qualifications

Required: High School Diploma or GED; valid driver license; minimum two years of sales or customer-facing experience. Preferred: In-home sales experience and HVAC, plumbing, or electrical industry knowledge.

Performance Expectations

Meet or exceed sales objectives, maintain strong close rates, deliver exceptional customer experience, and uphold Maynor Service Company values.

Equal Opportunity

Maynor Services is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any protected characteristic under federal, state, or local law.