Sales Manager

Frederick Fox LLC; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Frederick Fox LLC is seeking a Sales Manager to lead a residential home services sales team. You will coach and develop Comfort Advisors, Sales Technicians, and related roles, driving revenue growth and performance improvements.

The role emphasizes hands-on leadership, real-time coaching, and close collaboration with installation, service, and marketing teams to ensure a seamless customer journey.

Qualifications

• 3+ years in HVAC or home services sales environment.
• 3+ years of sales leadership or management experience.
• Proven track record of improving team performance and driving revenue.
• Strong coaching, leadership, and communication skills.
• Understanding of residential sales cycles and customer behavior.

Responsibilities

• Lead, coach, manage, and develop sales professionals across the team.
• Provide ongoing coaching and performance guidance to improve results.
• Set clear performance expectations and drive sales objectives.
• Lead by example with hands-on management and field presence.
• Monitor KPIs such as close rate, ticket size, margin, and revenue.
• Collaborate with installation, service, marketing, and other teams.

Skills

HVAC sales

Sales leadership

Coaching

KPI analysis

Real-time coaching

Team development

Strong communication

Tools

RillaVoice

Job description

Sales Manager

Position Overview

We are seeking an experienced Sales Manager to lead, coach, and develop a team of sales professionals within a residential home services environment. This position will serve as a key point of contact for improving sales performance, implementing sales initiatives, and driving revenue growth.

The ideal candidate has a strong background in HVAC or home service sales leadership, understands residential sales cycles and customer behavior, and is comfortable managing performance through key sales metrics. This is a hands-on leadership role requiring strong coaching skills, urgency, accountability, and a results-oriented approach.

Key Responsibilities

Sales Leadership & Team Development

• Lead, coach, manage, and develop Comfort Advisors, Sales Technicians, Sewer Sales professionals, and other sales-related team members.
• Provide ongoing coaching, feedback, and performance guidance to improve individual and team results.
• Establish clear performance expectations and hold team members accountable for achieving sales objectives.
• Lead by example through a hands-on management approach and consistent presence with the sales team.
• Identify performance gaps and develop strategies to address them.

Sales Performance & KPI Management

• Monitor key sales performance metrics, including close rate, average ticket, margin, revenue, and other applicable KPIs.
• Analyze performance data to identify trends, opportunities, and areas requiring improvement.
• Implement strategies to improve sales conversion, profitability, and overall team performance.
• Maintain a strong focus on achieving sales goals and maximizing every qualified sales opportunity.

Call-by-Call Management

• Implement and manage a Call-by-Call management process to ensure leads are addressed and worked in real time.
• Monitor sales activity and lead follow-up throughout the day.
• Provide immediate coaching and direction when opportunities arise.
• Ensure sales professionals are consistently engaged with available opportunities.

Cross-Functional Collaboration

• Partner with installation, service, marketing, and other operational teams to support seamless execution from lead generation through job completion.
• Communicate sales priorities and performance trends to relevant stakeholders.
• Help identify and resolve issues that may impact the customer experience or sales process.
• Support alignment between sales and operations to ensure a smooth customer journey.

Sales Training & Technology

• Utilize AI-powered tools, including RillaVoice or similar platforms, to support real-time sales training, coaching, and performance improvement.
• Use available technology and performance data to identify coaching opportunities.
• Develop and reinforce sales techniques, processes, and best practices.

Required Qualifications

• 3 years of experience in HVAC, home services, or a related residential sales environment.
• 3 years of sales leadership or management experience.
• Proven track record of improving team performance and driving revenue growth.
• Strong coaching, leadership, and communication skills.
• Deep understanding of residential sales cycles and customer behavior.
• Experience managing sales teams in a KPI-driven environment.
• Ability to analyze sales metrics and translate performance data into actionable improvements.
• Strong sense of urgency, accountability, and follow-through.
• Ability to work effectively in a fast-paced, results-oriented environment.

Preferred Qualifications

• Experience leading Comfort Advisors, Sales Technicians, Sewer Sales professionals, or similar home service sales teams.
• Experience using AI-powered sales coaching and training tools such as RillaVoice.
• Experience implementing real-time lead management or Call-by-Call management processes.
• Strong understanding of residential HVAC and home service sales.
• Experience collaborating closely with installation, service, and marketing teams.