Collections Supervisor

GFL Industries; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health plan options

Wellness program

401(k) with employer match

Paid time off

Career growth opportunities

Job summary

GFL Industries in Raleigh, NC is hiring a Collections Supervisor to lead the commercial collections team and monitor accounts receivable trends. You will supervise collectors, coordinate with branch managers, and ensure excellent service for internal and external customers.

The role requires 3–5 years in commercial collections and at least 3–5 years of team lead experience, plus strong communication and organizational skills.

Qualifications

• Associate's degree or equivalent education required.
• 3–5 years in commercial collections and accounts receivable.
• 3–5 years of team lead experience.
• Excellent customer service and phone skills.
• Strong written and verbal communication.
• Detail-oriented with good organizational skills.
• Interpersonal skills and ability to resolve customer issues.

Responsibilities

• Create and distribute reports to the commercial collections team including the focus list.
• Manage and execute collection processes including making phone calls, emailing and mailing letters.
• Conduct monthly meetings with the collectors and branches.
• Provide team support daily.
• Ensure detailed customer information on delinquent accounts including contact information is maintained.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals.
• Weekly and monthly review of team productivity and aging.
• Conduct customer research for unresolved accounts.
• Ability to excel in fast paced and changing environment.
• Communicates important dates / reminders to the collections team.
• Manage the pick line and team email box schedule.
• Assist with UAC as needed.

Skills

Team leadership

Customer service

Communication

Detail oriented

Organizational skills

Phone skills

Education

Associate's degree

Tools

Microsoft Office

Google Workspace

Tower

iCan

Job description

Ready to elevate your career? GFL is expanding! We are officially hunting for our next Collections Supervisor in Raleigh, NC-someone ready to bring fresh ideas and grow alongside a dynamic team.

About Us

GFL is one of the largest diversified environmental services company in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers' needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

The Role

The Collections Supervisor will supervise the collections team. Performs collection activity for the commercial collections department by monitoring the AR and identifying trends.. Works effectively with the branch managers and branch personnel by communicating the status of collections. ProvidesExcellent customer service for both internal and external customers.

Key Responsibilities

• Creates and distributes reports to the commercial collections team including the focus list.
• Manage and execute collection processes including making phone calls, emailing and mailing letters.
• Conduct monthly meetings with the collectors and branches.
• Provides team support daily
• Ensure detailed customer information on delinquent accounts including contact information is maintained.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals
• Weekly and monthly review of team productivity and aging.
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced and changing environment
• Communicates important dates / reminders to the collections team
• Manage the pick line and team email box schedule.
• Assist with UAC as needed

Additional Responsibilities

• Conform in all respects with applicable federal, state and local laws, regulations, ordinances
• Follow company policies, procedures and directives from the manager.
• Perform other duties and responsibilities as required or requested by management.
• Assists with distributing manager's reports in their absence

Machines, Tools and Equipment

• Operate standard office equipment (i.e., personal computer, copy machine, etc.)
• Working knowledge of Microsoft Office and Google Workspace.
• Knowledge of Tower and iCan

What We're Looking For (Qualifications)

• Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
• Three to Five years experience in commercial collections, account receivable and customer service
• Three to Five years of Team Lead experience
• Excellent customer service and phone skills
• Ability to resolve customer complains and questions
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills

Physical/Mental Demands

Regularly required to sit and use hands and fingers.

Frequently required to talk, hear, stand and walk.

Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

Work in indoor office environment 95% of the time.

Noise level is usually moderate.

What we Offer

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness:Employee Assistance Program with free counseling services, Paid time off
• Financial: 401(k) with an employer match and competitive wages
• Culture: Growth opportunities and continuous learning opportunities

Equal Opportunity Statement

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.