Commercial Collections Team Lead

GFL Industries; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health plan options

Wellness program

401(k) with employer match

Paid time off

Career growth opportunities

Job summary

GFL Industries in Raleigh, NC is hiring a Collections Supervisor to lead the commercial collections team and monitor accounts receivable trends. You will supervise collectors, coordinate with branch managers, and ensure excellent service for internal and external customers.

The role requires 3–5 years in commercial collections and at least 3–5 years of team lead experience, plus strong communication and organizational skills.

Qualifications

• Associate's degree or equivalent education required.
• 3–5 years in commercial collections and accounts receivable.
• 3–5 years of team lead experience.
• Excellent customer service and phone skills.
• Strong written and verbal communication.
• Detail-oriented with good organizational skills.
• Interpersonal skills and ability to resolve customer issues.

Responsibilities

• Create and distribute reports to the commercial collections team including the focus list.
• Manage and execute collection processes including making phone calls, emailing and mailing letters.
• Conduct monthly meetings with the collectors and branches.
• Provide team support daily.
• Ensure detailed customer information on delinquent accounts including contact information is maintained.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals.
• Weekly and monthly review of team productivity and aging.
• Conduct customer research for unresolved accounts.
• Ability to excel in fast paced and changing environment.
• Communicates important dates / reminders to the collections team.
• Manage the pick line and team email box schedule.
• Assist with UAC as needed.

Skills

Team leadership

Customer service

Communication

Detail oriented

Organizational skills

Phone skills

Education

Associate's degree

Tools

Microsoft Office

Google Workspace

Tower

iCan

Job description

GFL Industries in Raleigh, NC is hiring a Collections Supervisor to lead the commercial collections team and monitor accounts receivable trends. You will supervise collectors, coordinate with branch managers, and ensure excellent service for internal and external customers.

The role requires 3–5 years in commercial collections and at least 3–5 years of team lead experience, plus strong communication and organizational skills.