Residential Broadband Installer & Service Tech

Comcast Advertising; Texas; On-site; USD 24,000 - 34,000; Full time

Job summary

Comcast Corporation in Kemah, TX seeks a Residential Installation & Service Technician to perform broadband installations, service changes, and troubleshooting for voice, video and data services. You will work in customers’ homes, diagnose issues, and ensure a positive customer experience with safety-first procedures.

The role requires physical work, the ability to lift up to 70 pounds, ladders and multiple schedule shifts, including nights and weekends.

Qualifications

• Responsible for broadband installation and troubleshooting activities for voice, video and data services.
• Works on straight forward tasks using established procedures.
• This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Drive a company vehicle safely and maintain a valid driver’s license.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast Corporation in Kemah, TX seeks a Residential Installation & Service Technician to perform broadband installations, service changes, and troubleshooting for voice, video and data services. You will work in customers’ homes, diagnose issues, and ensure a positive customer experience with safety-first procedures.

The role requires physical work, the ability to lift up to 70 pounds, ladders and multiple schedule shifts, including nights and weekends.