Residential Broadband Installation & Service Technician

Comcast; Nashville (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Company holidays

Discounted cable services

Job summary

Comcast in Nashville, TN is seeking an entry-level broadband installation technician to install new services, troubleshoot, and ensure a positive customer experience in homes and neighborhoods. The role involves physical work, outdoor conditions, and flexible schedules including nights, weekends, and holidays.

You will learn and apply wiring standards, use coaxial, Ethernet, and Wi-Fi tech, document work in digital tools, and meet safety and training requirements.

Qualifications

• Basic customer-facing communication and problem-solving abilities.
• Ability to follow safety rules and procedures while performing installations.
• Willingness to learn and complete required training and certifications.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices.
• Diagnose and resolve issues from network to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi.
• Verify service quality using testing tools and adjust as needed to deliver reliable performance.
• Educate customers on products, services, equipment use, and set expectations.
• Document completed work and update customer accounts using digital tools.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Resilience

Communication

Critical Thinking Problem Solving

Education

High School Diploma / GED

Job description

Comcast in Nashville, TN is seeking an entry-level broadband installation technician to install new services, troubleshoot, and ensure a positive customer experience in homes and neighborhoods. The role involves physical work, outdoor conditions, and flexible schedules including nights, weekends, and holidays.

You will learn and apply wiring standards, use coaxial, Ethernet, and Wi-Fi tech, document work in digital tools, and meet safety and training requirements.