Residential Broadband Install & Troubleshoot Technician

Comcast (CC) of Willow Grove; South Burlington (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

Comcast is seeking an entry-level broadband installer to perform residential installations, changes, and disconnects. You will diagnose issues from the network to customer equipment and install home networks (coaxial, Ethernet, Wi‑Fi) while prioritizing safety and customer satisfaction.

The role emphasizes learning through training, completing certifications, and meeting company performance standards. Base pay starts at $22/hour with bonuses and Day 1 benefits included.

Qualifications

• High School Diploma or GED is preferred as stated in the ad.
• Certifications (if applicable) may be required for certain regions.
• Relevant work experience is noted as beneficial.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safety practices.
• Diagnose and resolve issues from network to customer equipment.
• Install and support basic home networks using coaxial, Ethernet, and Wi‑Fi.
• Verify service quality using testing tools and adjust for reliability.
• Educate customers on products, services, equipment use and expectations.
• Document completed work and update customer accounts digitally.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Certifications (if applicable)

Job description

Comcast is seeking an entry-level broadband installer to perform residential installations, changes, and disconnects. You will diagnose issues from the network to customer equipment and install home networks (coaxial, Ethernet, Wi‑Fi) while prioritizing safety and customer satisfaction.

The role emphasizes learning through training, completing certifications, and meeting company performance standards. Base pay starts at $22/hour with bonuses and Day 1 benefits included.