Residential Aide: Front Desk & Security Oversight

Phipps; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Phipps Neighborhoods in New York City is hiring a Residential Aide for a full-time, on-site position in the Bronx. The role supports residents in an SRO, maintains front door security, and assists with program operations to ensure a safe and functional living environment.

Qualified applicants must hold a New York State Security Guard License with 8- and 16-hour certifications, have a high school diploma or GED, and be computer literate.

Qualifications

• New York State Security Guard License and 8/16 hour certifications required.
• High School Diploma or GED preferred or prior experience.
• Candidate must be computer literate.

Responsibilities

• Monitors all residents, staff and visitors entering and leaving the facility.
• Answers telephone and directs calls to appropriate staff member and/or department.
• Welcomes and introduces new clients, conducts intake and reviews house rules when needed.
• Prepare intake packages for new clients.
• Conducts vertical tours of the facility.
• Manages fire safety and other emergency procedures.
• Monitors fire alarm system and conducts fire drills.
• Makai daily rounds of the apartments.
• Maintains daily visitor and resident sign-in logs.
• Conducts apartment inspections and inventory.
• Prepares incident reports for electronic data system.
• In emergencies, contacts EMS/FDNY/NYPD and coordinates with Program Director.
• Attends professional development trainings to keep certifications up to date.
• Performs other tasks as deemed necessary.

Education

New York State Security Guard License

8hr Security Guard certification

16hr Security Guard certification

High School Diploma or GED

Computer literacy

Job description

Phipps Neighborhoods in New York City is hiring a Residential Aide for a full-time, on-site position in the Bronx. The role supports residents in an SRO, maintains front door security, and assists with program operations to ensure a safe and functional living environment.

Qualified applicants must hold a New York State Security Guard License with 8- and 16-hour certifications, have a high school diploma or GED, and be computer literate.